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StarHub Trade In of my iPhone & Port In

Hi, Anyone knows that how I can arrange a trade-in my old iPhone XS Max via StarHub Online shop? Additionally, I would like to verify whether possible to return my iPhone a couple of days later as I need to transfer my data from old to new one.  I am currently using another ISP and will need

Question

 • Devices

369

1

0

Official Solution

How to Separate Bills?

I subscribed to starhub mobile and broadband, the bill appears in same bills, but I would like to separate in 2 bills. How do I do it? I dont see a place to separate them.

Question

 • starhub.com

30

1

0

Accepted Solution

postpaid plan to sim only re-contract issue

Hi, I am currently on 24 months postpaid plan which contract is ending on early Dec, 2020. I want to change to 1 year SIM Only contract or SIM only plan. Although I am eligible for recontract, I keep getting message of "Your existing lines(s) are not due for recontract" whenever I tried to choose

Question

 • Postpaid

406

1

0

Temporary Line Issue (I am still being billed)

Hi @Carla_P I have suspended my line (thru phone call) in November 2020 before travelling overseas,  however, I have now received a Final Reminder bill. This shocked me because all the while I was thinking that I have no outstanding bill, as I am paying the monthly fee sgd 6. Please let me kno

Question

 • Postpaid

14

1

0

Changes to tagged mobile plans in my Hub Club bundle.

My parents mobile lines ( both using data plans, out of contract now), my wife's recently recontracted and my own, just ported in under a SIM only, no contract data plan are all tagged under my Hub Club to my residential address. So the eligible mobile plans ( 3 lines, excluding my SIM only line) ar

Question

 • Discussion

23

1

0

Terminate account

I’d like to terminate my account

Question

 • Postpaid

23

1

0

AUDIO INCARESING AUTOMATICALLY

EVER SINCE RECONTRACT IN MARCH 2021, MY STARHUB TV+ BOX HAS BEEN INCREASING THE AUDIO AUTOMATICALLY AND DECREASING AFTER 10 20 SECONDS I HAVE UPDATED TO THE LATEST SOFTWARE AND THE ISSUES STILL EXISTS STARHUB STILL INSIST I MUST PAY MY BILLS EVERY MONTH AND IF THERE ARE ANY LATE CAHRGES OR MIS

Question

 • StarHub TV+

18

1

0

Complain of 1633 hotline Agent- Cyrus and Andrew

I had 2 mobile lines with StarHub that are eligible for recontract. I visit the store and realised that new sign up enjoy $200 off handset price while recontract does not. The staff at the staff “advise” us that we can actually call 1633 to request for the recontract voucher to offset th

Question

 • Postpaid

36

1

0

Too many charges to relocate

My father and I are loyal customers and also I am also a shareholder of StarHub stocks. I and appalled that I have to pay multiple layers of fee just because I am relocating to my parents’ place with an existing contract for my fibre broadband service from a rental place.  I have to pay

Discussion

 • Home Networking

39

2

0

Recontract

I am trying to recontract but when I reach the Review Order page, there is this Voice add-on which cannot be removed. Although it says add ons can be modified any time via My StarHub App, I do not see this item in MSA. How to remove this add-on? I cannot re-contract with this add-on.

Question

 • Postpaid

31

1

0

Recontract voucher

Hi just to check if im entitled for recontract voucher as 1/1/2021 completed my 21th month. call customer service she say im Malaysian so im not entitled . call second time and they will auto generate on 1st January 2021. So far i never see any voucher in my starhub apps.

Question

 • Postpaid

35

1

0

HELPPPPPPPPPPPPPPPPP!!!!

Can someone please help? This is matter of emergency that the police cannot even help. my mother subscribed to new line broadband and Starhub tv on 9th March, till now, 25 March, we are still experiencing issues. No local channels, sometimes no internet, sometimes no subscribed channels. I’ve

Question

 • StarHub TV+

39

1

0

Change of modem appointment

I urgently need to change my modem to one with VOIP. Called yesterday and was told someone will call me to fix appointment to send a technician to our house. Please expedite.

Question

 • Devices

11

1

0

How check account number from I.C

To pay off outstanding

Question

 • Postpaid

5

1

0

Possible to restore number?

Hi all, I have prepaid number I use for a few years and I miss the deadline to pay for it to extend (07 of Nov). Paid yesterday $10 to extend (went successfully), but can't login to my account using StarHub app (never get the sms code). What could be done at the point? I'm not in Singapore.

Question

 • Prepaid

132

1

0

Starhub level of service, response & axcountabilityhar

We have reported to both Starhub and Google RE an unauthorised usage charged (close to 2k) to an unused SIM card card given by Starhub. No one seem to be keen to respond and the last was an assurance on 9th Nov that someone will look into it. I have requested for an email acknowledgement and still..

Question

 • Devices

34

1

0

Request for mobile recontract voucher

Hi, may I request for mobile recontract voucher as I have been a Starhub user for some time (along with broadband subscription). Currently I am eligible to recontract, but I do not see any vouchers reflected in my account being offered. Appreciate if you can look into my request and kindly consider.

Question

 • Devices

25

2

0

Starhub is Un ethical

I have been a Starhub customer for over 12 years and I can not believe they are being allowed to get away with their behavior. The removed the FOX channels and they are telling me that in any case I cannot get my Subscription reduced. They are telling me I MUST upgrade however during I MUST RECONTR

Discussion

 • Channels and Programmes

92

3

0

$50 recontract voucher

Hello, My contract expires in July 2021 (24 months). I have completed 21 months of the current contract (currently in 22th month) - which is why I have this $50 early recontract voucher, if my understanding is correct. A few questions: 1. If I recontract in a physical store, can I still use th

Question

 • Devices

48

1

0

Latter of Authorisation

A latter of Authorisation for mobile line termination, may i know what are the details needed and how to submit?

Question

 • Postpaid

26

1

0