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How do I change my recurring credit card details?

My current card that is in my starhub app has expired. How do I change the details to another card that I own? I looked around and only found the form to cancel or apply for recurring credit card payment. Do I cancel before I apply with my new card?

Question

 • Postpaid

9.2K

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How to Change and Update Recurring Card Details via My Account?

Need to change your Recurring Credit Card or update its expiry date? Well, you can easily do that through the My Account Manager without even contacting our Customer Support to assist you. With just a few clicks. Simply follow the steps below.STEP 1: Log in to My Account Manager with your Hub iD.&n

Article

 • Resources

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Pay Your StarHub Bills with PayNow QR!

Have you heard of a new hassle-free way to pay your StarHub bills? With PayNow QR, you can pay your StarHub bills conveniently anytime, anywhere. Basically, PayNow QR on StarHub bill is a QR representation of StarHub PayNow bank account identifier wi

Article

 • #didyouknow

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How to Apply for Recurring Credit Card via My StarHub App?

Say goodbye to the late payment fees and skip the queue! Enjoy the convenience to pay your StarHub bills anytime, anywhere on the go with a recurring credit card payment arrangement. With this, your payment will automatically be deducted on your monthly bill due date.  Follow the steps below o

Article

 • My StarHub App

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How to Register for StarHub Paper Bills?

Do you prefer to receive a paper bill copy (hard copy) of your StarHub bills? This is paper bill copy will be sent to you monthly. Moreover, you can opt-in for paper bill VAS, which is chargeable at $2.68 including GST per bill per billing account on top of the e-bill email or SMS notification.If ye

Article

 • Resources

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How to Apply for GIRO via My StarHub App?

Say goodbye to queues and enjoy the convenience of paying your bills with GIRO! Get your StarHub bill(s) automatically paid every month via your bank account to avoid worrying about missing your payment. Here’s how you can apply for GIRO via My StarHub App. STEP 1: Log-in to My StarHub App us

Article

 • Resources

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Faster & Easier to Pay You StarHub Bills with GIRO!

Why queue to pay your StarHub bills when you can do it through GIRO? Say goodbye to waiting in lines. Now, you can skip the queue and enjoy hassle-free bill payments when you sign up for recurring GIRO payments via the My StarHub App. In fact, applying for a recurring GIRO is one

Article

 • #didyouknow

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How to Pay your Bill using My StarHub App?

Paying your bill has never been easier! Say goodbye to queues since you can now pay your StarHub bill anytime, anywhere using My StarHub App with just a few taps. Simply follow the steps below. STEP 1: Log in to My StarHub App using your Hub iD. STEP 2: Tap on “View” on the home screen,

Article

 • Resources

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How to view your previous bills on My StarHub App?

Do you need a copy of your previous bills? Worry no more, you can now view your past six months' bills whenever, wherever you are via My Starhub App. Simply follow the steps below. STEP 1: Log in with your Hub iD on My StarHub App. STEP 2: Tap on the View button on the homepage. STEP 3: Sele

Article

 • Resources

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Accepted Solution

Terminate smart support which is hidden in bills

Can please someone advice me how to terminate Smart support package which is hidden in my bills. I got to know only after customer service tell me why there is spike in bill amount? Thank you

Question

 • Postpaid

21

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Accepted Solution

Wallet credits deducted with no reason

I have been having issues with Starhub disabling my wow data plan after a refresh back in March. During that period of time, I was asked to reload $10 into wallet so I could data roam. Starhub deducted my credits almost immediately down to $2 and was told that the deduction was due to roaming with a

Question

 • Prepaid

53

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Accepted Solution

Porting in to another telco

Hello, I currently have a SIM-only plan which expired about a week ago and I'm planning to switch to another telco through port-in. My current plan still has lots of data left, of which I am using them now until the cycle ends in 10 days time. I do not have any outstanding bills and are awaiting fo

Question

 • Postpaid

197

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Accepted Solution

Amazon unsubscribe

suddenly remember that I need to unsubscribe amazon prime by today to prevent concurrent $2.99 charge.. went to my starhub app and unsubscribe.. they pop out " something went wrong ". so I went to playstore and update app and still same.. went to help my dad unsubscribe also give me error.. would I

Question

 • Postpaid

564

4

Accepted Solution

Recurring Payment by CC

Hi, I have successfully set up recurring credit card payment. And the bill stated that the card will be charged $XXX on 6 Mar 21. However, I made payment for the same bill today. Will the card still be charged $XXX on the 6th?

Question

 • Postpaid

35

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Official Solution

How to Separate Bills?

I subscribed to starhub mobile and broadband, the bill appears in same bills, but I would like to separate in 2 bills. How do I do it? I dont see a place to separate them.

Question

 • starhub.com

23

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Accepted Solution

Contract Termination of Postpaid Connection from Abroad.

Hi Team, I am currently abroad and need to end the mobile postpaid contract from Abroad. Also request you to please generate the bill in advance before terminating contract as my bank account is connected to this number, hence I can just pay and then get the contract terminated in sometime.

Question

 • Postpaid

32

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Accepted Solution

Remove TV Plan from Home Hub Plan

Hello, I have a HomeHub Plus plan. I don't use the TV Services anymore and would like to change it to a Broadband plan (1Gbps) only. I don't need new equipment and will return the TV Set-to-box. How can I do that? Thanks, Pedro.

Question

 • Devices

51

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Accepted Solution

Starhub Channel 860

Hi Since last week I noticed that Channel 860 have stopped updating any new TVB drama series after Hong Kong Love story, is this service stopped? regards Goh

Question

 • Channels and Programmes

139

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Accepted Solution

Enquiry on Data Upsize $10/10Gb

hihi GreenR, my sim-only mobile plan data usage is gonna exceed this mth entitlement and i just add on this $10/10Gb upsize. Understand that this add-on is billed on recurring mthly basis. Is it possible to drop this add-on the last day BEFORE my next bill cycle resets my data usage as i only

Question

 • Postpaid

10

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Prepaid SIM money gone

I had $35? in my wallet. My 28 day data plan expired a few hours ago and I forgot to buy a new plan. When I woke up to buy a new data plan, my wallet was empty. Help!

Question

 • Prepaid

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