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Porting from singtel

Hi I want to port a singtel number that is out of contract to a new starhub line that I just signed. The singtel account is not under me, I use that number but is under a friend's account and I wish to keep the number.The owner of that singtel line allows me to take it. How do I do this and anything

Question

 • Postpaid

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Weak mobile signal at new house

my mobile signal is really bad at my new house. Is there anything starhub can do? Like add-on CAS?

Question

 • Network

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Recontract_get phone later

Can i recontract a post-paid mobile plan and get the phone a few months later (wait for new phone)?

Question

 • #didyouknow

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Data travel global not working - URGENT HELP NEEDED

Activated DTG3 and phone shows 4G but not loading any webpage or app. I m in Iran and never faced this issue but this time facing issues - tried restarting phone but didn’t work - tried changing network provider but didn’t work Urgent help needed please

Question

 • Roaming

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HDMI settings

Hi, does this TV+ box allow for change in HDMI settings manually ? My old TV has issues displaying the HD 50hz display so unless im able to adjust the output settings im stuck with a lemon. Today is my first day switching over, and when the tech was here, my Tv was working fine, but after he left th

Question

 • StarHub TV+

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no internet

internet connection has been bad and slow. and now dead. connection to router ok but has no internet. what is wrong?

Question

 • Internet Connectivity

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deposit refund

Hi, I just recently ported my starhub mobile, how can i get the deposit refund do i have to request it or it will be auto refunded by check? Thanks

Question

 • Postpaid

2

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A Look on the New Enhancements of the StarHub TV+ Box

Have you noticed the new enhancements on the StarHub TV+ Box? If you haven’t noticed them, the new enhancements are Home Screen Mode and the Playlist Channel Feature. EnhancementsDescriptionHome Screen ModeMake TV+ Box more senior-friendly to watch live TV channels.Allows you to select the las

Article

 • Resources

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Ch 822 STAR Chinese Channel (HD)

Hi, can get some confirmation that the titular channel is indeed included in TV+? As previously it's not. https://www.starhub.com/personal/tvplus/passes.html#asianplus Above url shows the channel under What you will enjoy https://www.starhub.com/personal/tvplus/passes/channel-listing.html Do

Question

 • Channels and Programmes

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Can I cancel/change 2 years plan with recontract fee $300?

My 2- year plan start date is January 2021, It shows that I can recontract from 1 Jan 2022 with recontract fee $300. So can I cancel or change plan at that time?

Question

 • Postpaid

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Unable to receive otp and 2fa sms

Just port in to Giga yesterday, normal sms no problem. Some banks and government apps cannot receive top.

Question

 • Network

6

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I would like to cancel by online order - Order confirmation : < removed private information >

I would like the order to be canceled as i failed to received the SIM card that was supposed to be sent to me on 1st Dec 2021 and upon checking, the order was still not processed and i have to wait for the order to confirm to reschedule another date for the SIM delivery and i am worried that the fib

Question

 • Resources

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Lousy / irresponsible customer service

I called starhub customer to ask why I have been overcharged $ in my bill they say need 2 days to check. And it took 1 month+ still waiting. I requested to speak to the manager but the manager refused to answer my call and say my request has been done and will update me next day. Waited the next da

Question

 • Postpaid

5

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Auto trigger google assistant, auto go into home page, auto go into program list

Problem persists after reboot

Question

 • Devices

8

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SmartSupport

Dear StarHub, I subscribed to your SmartSupport plan.  My phone is faulty and I submitted a Service Request to make a swop last week but no one had contacted me. I called the general hotline (1633) but the service person told me to call another number (8008526030). This other number led me to a

Question

 • Postpaid

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What’s Coming to Netflix this December?

Several new titles will land on Netflix this December 2021, including some of the year’s much-anticipated return of Netflix Original shows. So, get ready to add these titles to your watchlist so you can stream them as soon as they’re released.Money Heist: Part 5 Vol. 2New episodes coming

Article

 • Music & Movies

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Recontract plans 5g sim card

Hi i rcvd my new phone with a new 5g sim card, its a recontract plan, how do i activate the sim card for usage?

Question

 • Postpaid

7

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Getting Lost Internet Signal Every Day At Least one Time

Starhub, my area at Bukit Panjang, have been experiencing dropped signal since October month this year. It is happening everyday, at least once. I need to turn off the ONT for at least 5 to 10 mins to get back the signal. My contract is ending, and is going to be end of the contract with Starhub for

Question

 • Internet Connectivity

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Wrong simcard serial number delivered

How to report for wrong delivery of 5G simcard?

Discussion

 • Prepaid

9

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ICYMI: Google Photos Memories Can Now Be Seen on Chrome’s New Tab Page

Have you heard about Google Chrome’s browser new feature called Google Photos memories? This feature allows you to see Google Photos memories on the New Tab Page. It means whenever you open your Chrome browser your old pictures or memories will appear on the New Tab Page which might bring a sm

Article

 • #didyouknow

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