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Terminate mobile plan

Hi, I'm no longer in singapore and stop using registered mobile number quite a long time already.I want to terminate my mobile plan and how can I do that? How long will the process take? Thanks.

Question

 • Postpaid

71

2

0

WARNING: Cross Carriage Issues Will Not Work For LIVE TV After Re-contract To "NEW HOMEHUB PLUS" Plan

I've been a StarHub customer my entire adult life and even before I could get a subscription of my own. I don't watch TV services anymore; I chose to re-contract my TV services because my father enjoyed Sports Channels (though again, more channels are being removed by the year) Despite StarHu

Discussion

 • StarHub TV+

128

2

0

Termination of Mobile Plan

Hello. My contract end date is 7 Nov 2021 and the plan is $75 2 year plan for mobile. May I know what's the early termination fee? As I cant seem to find what's the exact mobile plan name that I am paying for.

Question

 • Postpaid

27

2

0

Can i upgrade my current Starhub Fiber to Hub Plan

If i upgrade my starhub fiber plan (Still within contract) , can i upgrade to Hub Plan with TV? Will i be charge with early termination fee for my existing fiber contract?

Question

 • StarHub TV+

29

1

0

termination of account under company name

Our company has decided to discontinued operation in Singapore. I am trying to terminate starhub account from oversea. The contract is under a company name. (local company incorporated in Singapore) The last PIC has quit and I have no clue. The only info I have is a message from the PIC who quit th

Question

 • Home Networking

87

1

0

Lack of compassion

"Customer at the Heart". This is one of 6 culture markers stated in Starhub's website. To me this means "making an effort to understand the customer: their circumstance, their need and their expectations of the service. Sadly for me, this wasn't quite the experience I got from Starhub. For the rec

Discussion

 • StarHub TV+

38

1

0

Frustrating experience from the customer service.

StarHub has the worst policy when it comes to collecting a device through a friend. I have been abroad and travelling and made clear my original NRIC is required for travel and immigration purposes and reached out to the customer service via WhatsApp. They agreed explicitly to issue 2 of my recontr

Discussion

 • Devices

12

1

0

Terminating My Broadband on an expired contract

Hi There, My contract ended a while ago and I've just continued to pay the monthly (1GBP fibre broadband). I'm now moving flat and to relocate the broadband it costs $160 dollars, I'd rather cancel my subscription and go with a cheaper provider instead. Can I ask how to terminate my account

Question

 • Internet Connectivity

63

1

0

Termination of Contract Due to Relocation to another country

Hi, My company has asked me to relocate to another country for projects there and therefore I will need to cancel my TV/ Internet in the middle of next month. My contract would have expired in July next year.  Are there fees associated with early termination due to leaving the country for wor

Question

 • Internet Connectivity

200

1

0

Charges bill for 1633 & starhub go app

Called starhub CS at 1633 on 8 May why my data usage being charged when i stream starhub Go app.. Online state that starhub mobile user is entitled to free streaming. The call took me 60min and amazingly the 60min call also eat into my 100min monthly calling entitlement. Until today no follow up f

Question

 • Postpaid

42

2

0

Returning equipment at the end of my contract

Hi, My fibre internet contract will be expiring on the 8th Oct. Should I return the equipment on that day or a day later? Are there any charges I should know about? Note, this is not early termination, but my contract has come to an end.  

Question

 • Home Networking

2.3K

2

0

Why is there a disconnection fee for your fibre broadband even after you have finished your contract.

Can some one explain to me the logic behind this termination charge of $30 even after you have finished your contract for fibre broadband? when did this start?

Question

 • Internet Connectivity

27

1

0

Accidental subscription to hotstar

Please help me cancel my subscription. A few minutes ago I accidentally click on subscribe now for the hot star 12 month contract accidentally as I was going to sibscribe to Disney+ but click on the wrong button. I have no intention of subscribing to hotstar but the app won’t let me unsubscrib

Question

 • My StarHub App

95

2

0

Early termination of my mobile line - $50 2-year plan

My contract will be ended on 6th Jul 2020 and would like to terminate my line on 1st March. What's the early termination fee (incl. GST)?

Question

 • Postpaid

2.1K

1

0

Terminate mobile broadband service

Greetings. I would like to terminate my mobile broadband service for my mobile broadband no. < removed private information >. Can you proceed my request? Thank you. 

Question

 • Postpaid

12

1

0

Terminate my postpaid mobile connection

Hi , I am already contacted via Facebook messenger regarding termination but still not yet to terminate. Kindly advise how to I terminate my postpaid sim only plan . I am currently in overseas . Regards, kumar

Question

 • Postpaid

11

1

0

Termination of Mobile connection from abroad

Hi - I have moved out of country and want to cancel my connections. Can you please help me how to go about doing the same from abroad. regards Sujoy

Question

 • Postpaid

11

1

0

Feedback on area with bad reception

Hi, I'm staying at Block 940 Jurong West Street 91. I am experiencing very bad signal issue here on all my device. My family members keep complaining to me everyday for this bad and slow connection. I will change to different Telco if this issue never solved. Can you please look into this. Its reall

Question

 • Network

24

1

0

change the broadband order < removed private information > to 1 year plan

Hi I did an online order wrongly < removed private information > to subscribe broadband 2 plan. Can i change this order to 1 year plan. 

Question

 • Home Networking

20

1

0

How to Cancel Postpaid Plan

I would like to cancel my SIM ONLY plan as I already got another postpaid plan with Starhub. Please advise how can I terminate it. Thanks.

Question

 • Postpaid

51

1

0