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Cancel postpaid contract

I've 5 months left on my 2 years 75$/month postpaid contact. Unfortunately, I had to move out of Singapore and now I wanted to cancel my contract. But I can't find this option on either the mobile app or the website to do so. Can someone help me by guiding how to proceed with this? and how much it w

Question

 • Prepaid

30

2

0

Termination v Transfer

Hi, I have a tv and broadband subscription with StarHub. I have 10 months left on both. I have to relocate and have to either cancel or transfer the subscription. Can I get the charges for termination and process and is there any benefit of transferring the account instead ?  thanks 

Question

 • Home Networking

28

1

0

Terminate Sim only Plan

I would like to Terminate Sim only Plan for my mobile number - < removed private information >

Question

 • Postpaid

37

1

0

Retention Offer

My HomeHub contract has ended this week. Will someone in the sales team offer a retention package for me? I have went down to Starhub shop to check for the last 2 months, the offers given to me were pretty bad. I am on Hub Club with multiple phone lines and I would prefer to extend the HomeHub to

Question

 • Discussion

38

1

0

Deactivation fo maxmobile elite pack mentio

I would like to represent my company to deactivate the above mentioned data plan. Can you please advise what is the procedure because I tried to call through holiness but unable to proceed further due to feedback on invalid mobile number.

Question

 • Internet Connectivity

5

1

0

Homehub contract ends

Hi, my homehub contract is ending on 22 jan 2021. As per tele conversation with StarHub customer service officer, I was told to go down to any of the 4 main StarHub store to proceed with the termination from 23 jan 2021 onwards. My question is, I was told to bring down the set top box, remote contro

Question

 • Home Networking

44

1

0

Termination of Mobile Plan

Hello. My contract end date is 7 Nov 2021 and the plan is $75 2 year plan for mobile. May I know what's the early termination fee? As I cant seem to find what's the exact mobile plan name that I am paying for.

Question

 • Postpaid

27

2

0

New Horrible Hotstar service

Since 01 February, Starhub introduced Hotstar to view some regular Indian channels but it is the worst ever we have experienced. We are extremely frustrated and we are not allowed to do early termination too even though the streaming is horrible to the maximum. Full of troubles and gets locked out..

Discussion

 • Channels and Programmes

45

1

0

WARNING: Cross Carriage Issues Will Not Work For LIVE TV After Re-contract To "NEW HOMEHUB PLUS" Plan

I've been a StarHub customer my entire adult life and even before I could get a subscription of my own. I don't watch TV services anymore; I chose to re-contract my TV services because my father enjoyed Sports Channels (though again, more channels are being removed by the year) Despite StarHu

Discussion

 • StarHub TV+

128

2

0

Cancel 11.11 order

I have ordered iPhone 11 Pro Max today on 11.11 sale. My order confirmation ID is CR20111131481. I’m sure that I ordered Midnight Green I waited for that color so long then I made the order, but when I got the mail it shows silver color. Now I want to cancel that order or change color. Please

Question

 • Devices

28

1

0

Cancel Contract

Hi.. I need to cancel my TV+ contract. Please help me on this. Thanks

Question

 • Channels and Programmes

37

2

0

Early Terminate of Homehub Plus

Hi, I want to early terminate my Homehub Plus contract (ending in 30 Nov 2021). What is the process to close the contract and what are the charges involved?

Question

 • Discussion

73

1

0

My data is slow

I Live in Pasir ris and my data is really slow. I did a speed check and it is so slow.

Question

 • Postpaid

23

1

0

Termination as moving to other country - New HomeHub Plus

Hi, I have a New HomeHub Plus valid till 5h June 2021, but due to professional reasons I'll be relocated. We are leaving 17th December 2020 so I'll need to cancel to contract earlier than expected. I called the support number but it's a nightmare. How should I proceed? Thanks, Pablo

Question

 • Devices

132

1

0

billing issues

hi im not a starhub subscriber, ive tried to called starhub to speak to the customer service officer but couldn’t get through . Ive some urgent matters here is that a few months back ive actually called the starhub customer service officer to tell them that i lost the sim card itself and i ha

Discussion

 • Postpaid

11

1

0

Deposit refund

Deposit Refund Hi Starhub, I have port in my mobile line to other service provider since april 2021. May I know when can I get back my deposit? My contract ended 31 march 2021. Please I help.

Question

 • Postpaid

14

2

0

Recontract for Tv

Hi, my fibre tv contract is expiring. Can you help to clarify your current offering of tv services? The information on your website is confusing.  1) are you only offering StarHub tv+ now and it’s an application that can be installed on android or ios devices?  2) is there any Star

Question

 • Channels and Programmes

244

2

0

Early termination charges

Hi, anyone knows where I am able to calculate early termination charges for my current contract? Currently on the $80 2 year plan. My contract start date was 28 apr 2020 and end date is 27 april 2022.

Question

 • Postpaid

51

1

0

How to we get the free WiFi router when we recontact?

I’m with starhub many years, my WiFi router was old and slow. Why starhub only give free WiFi to new user? Why not to your loyalty customer?

Question

 • Home Networking

66

1

0

Wrong contract plan registered, refuse to reply

Has anyone encountered an issue where the plan signed up for you is different from what you originally planned for? I did encounter several issues while signing up online (number suddenly not available, address blanks crashed, meant to write "Singapore" as the location but can't fill.. etc). It was

Question

 • Postpaid

28

1

0