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early contract termination

hi my contract was till 6March2021..if i Port out my number now i will be charge till 6March or 1 month subscription?thank you

Question

 • Postpaid

15

1

0

Postpaid 2 years contract termination

Hi. Since pandemic, I have no job and currently in Malaysia since October 1st. I can't afford to pay the postpaid plan anymore. My phone contract end on Jun 2021. When call center, they asked to pay full charges of 560++sgd if want to terminate. Any solution other than this so I can pay the bill and

Question

 • Postpaid

31

1

0

Home Broadband - Transfer

Hi , I want transfer my Home broadband connection to another person . He is also staying in same house . whether he need any deposit amount pay ? Whether  contract end date would be changed or same contract end date for mine one ?  My contract will be over in the month of May 2020 if i su

Question

 • Home Networking

22

1

0

Sujoy B

Hi - I will leaving Singapore for good and would like to know the process of terminating TV connection, Broadband and landline. Would appreciate if I could be informed about the formalities/process?

Question

 • Home Networking

22

1

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Termination equipment of home hub bundle

I will terminate my 2 year home hub bundle contract after it expires. Please advise which equipment needs to be returned for each of: - StarHub tv - home broadband - digital voice - mobile broadband I am aware I can return these equipment the day after the contract expires to plaza singapura, Tampi

Question

 • Devices

20

1

0

Terminate

Hi , I living from Singapore soon’. How do terminate my mobile plans? My plan until Feb-2022

Question

 • Postpaid

8

1

0

Deposit Refund

I’ve been waiting for my deposit refund since 23/10/2020. In this period of time, I’ve sent out numerous emails asking for the status but despite they always reply to tell me they’ll let the relevant department know, still haven’t received the payment. It’s been ridicul

Question

 • Postpaid

21

1

0

Bill after termination

Anyone knows how to check outstanding bill after termination of service?

Question

 • Postpaid

15

1

0

I would like to cancel my oder number of od : < removed private information > i make a mistake that choose wrong item..

I want to cancel my oder < removed private information > that i make a mistake that choose wrong item. How can i do?

Question

 • Postpaid

11

1

0

Termination

Hi i would like to ask if my early termination charge without gst is $93++ so if I terminate now how much will it cost for my final bill? My contract is $50 per month and my contract will be ending on 27 March 2021 . I already paid for $50 this month tho but if I terminate now , will it deduct the $

Question

 • Postpaid

19

1

0

HomeHub Plus to Fibre broadband

Hi there, My HomeHub Plus contract will end in mid-Dec, I would like to switch to normal broadband as I no longer need the TV service. What will be the best way to to do the recontract and switch? In addition, I am going to move house in Apr 2021, am I supposed to sign up for a new broadband servi

Question

 • Home Networking

39

1

0

deposit money

due to covid 19 ,can not back to singapore, now i am overseas, so how i can get back my deposit ?

Question

 • Postpaid

9

1

0

Switch from Home hub to mobile and Broad band only

I have Home Hub contract with Mobile, Broadband, TV and Voice call together. As I seldom watch TV and never use Voice call (land line call), I want to cancel them. However, I would also like to keep current Mobile and Broadband contract. Is this possible? Or do I need to cancel everything and

Question

 • Others

14

1

0

Incorrect mobile bill and no customer service line is answering

I paid my two month mobile contract in full and did not request to extend the contract. You are informing me that I owe two months for a aim card I do not use and never have. I am not going to pay this as its not correct however there is nobody answering the customer service line. Please call me imm

Discussion

 • Prepaid

28

1

0

customer service say i need to pay my termination contract on Dec

i call customer service to terminated my contract...she told me that i need to wait for Dec bill and i dont need to pay Nov bill which is not even full month and they send me Nov full bill...and when i received the Dec last billing, its way too much...

Question

 • Postpaid

28

1

0

Free MaxMobile DataPack not cancelled

Cancelled HomeHub broadband plan a long time ago and just realized that this free datapack is still in my account with a monthly statement. Pls cancel this and ensure nothing was charged for this after I cancelled the broadband service. Thanks.

Question

 • Devices

35

1

0

Sim only plam

Hi I have 25$ sim only no contract plan and started using in the past 10days. Now I would like to cancel my plan. If I do so, will they charge 25$ Or will they charge only for the 10days. Thanks

Question

 • Postpaid

22

1

0

My data is slow

I Live in Pasir ris and my data is really slow. I did a speed check and it is so slow.

Question

 • Postpaid

23

1

0

I want to Terminate My Contract

Hi. I just have a question, I applied for a starhub plan last March 2020. 2 years Contract. But I want to cut my line, because my signal is weak due to Location. and I also always waste 300 minutes of calls because I can't use them in the call. I hope I can get answers to my questions.

Question

 • Postpaid

28

2

0

Terminate Mobil line

Hi: Can you please help to terminate my mobile line? I am not in Singapore for two years and this mobile line is not used anymore. , thank you.

Question

 • Network

18

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