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Installment plan for overdue bills

Hi Starhub Customer Service, please advice can i arrange for installment plan for my overdue bills. Due to this pandemic covid19 i'm having bit of difficulty on paying my bills. Please advise. Thank you in advance

Question

 • Postpaid

29

1

0

How to terminate both mobile prepaid & home broadband account (by 7th Dec)?

Hello, I'd like to get an advice to see if you can share how I can terminate both mobile prepaid & home broadband account by 7th Dec as I'm leaving the country. I live in East, should I visit the main shop (such as Tampines) and bring my FIN and a broadband router? Thanks.  Regards, KG

Question

 • Prepaid

98

1

0

Fibre broadband contract ends

Hi, My fibre broadband contract is ended and not going to recontract, understand i need to return the modem to starhub @ Plaza Singapore. Only the modem? How about TV Box and Linksys router?

Question

 • Devices

40

1

0

Customer service rubbish

Last year in the strictest lockdown Starhub went down for a day and half leaving ups with no wifi for two more days, two kids and two parents working from home - eventually a technician came and said our three router which had worked fast and well and without trouble were suddenly old and wouldn't

Discussion

 • Home Networking

34

1

Is it just me or the mobile reception for Starhub is really bad compared to Singtels?

I've recently (3 weeks ago) switched from Singtel to Starhub. However, I've noticed a significant lag between the reception capacities of the two telcos. I wouldn't even bother with M1 because it's known to be bad across the island. Now, on the sim-only plan for Starhub, it's just the same as M1's.

Discussion

 • Network

134

1

0

SGD 200 REFUND AFTER TERMINATION OF SUBSCRIPTION

I have just terminated my subscription to Starhub, please advice how and when can I get back my SGD 200 deposit back? Thank you.

Question

 • Postpaid

123

1

0

What to do when startup broadband contract end

My starhub broadband contract end on 15th July 2021. 1. What actions required to discontinue the contract upon the contract ended. 2. If discontinue contract on 14th July, is it consider as early termination?

Question

 • Home Networking

35

1

0

Freeze Screen after recent upgrade

After the recent upgrade, I am experiencing freeze screen every 2 to 3 minutes while watching starhub channel. At first I thought is the setup box, wifi, cable or my TV problem, however, I have no issue while watching Netflix from the same setup box, wifi, cable and TV. I would like to ask fo

Question

 • StarHub TV+

29

2

What to do to terminate contract?

I'm trying to terminate my contract for my flat in Sg from overseas, and im wondering what I'll need to return, as well as when I should return them. Do I have to return the linksys router they gave me when I first contracted? And what about the white fibre box?

Question

 • Home Networking

844

1

0

5G network issue

I am having network issue with starhub for more then a month, I keep getting network drop and zero network signal icon. Changed my sim already, but still faced the same issue. Starhub customer service and network team keep asking me to wait for 48 hours and drag this issue without a proper resoluti

Question

 • Postpaid

23

2

0

How to terminate the 24 month broadband contract with no termination fee

Starhub broadband service is getting worse and they keep mentioning on the router issue. One of the worst router ever received from StarHub. Reason for choosing StarHub is mainly for better service and also standard hardware for the better service. Now I’m not sure which one is affecting my internet

Question

 • Internet Connectivity

10

2

0

Contract termination - refund for overpaid final bill

Hi, I have ported out of Starhub last month. Prior to porting over, I have settled all amount outstanding. I've recently received a final bill via email which I unfortunately can't access as I can no longer log into my Starhub app. Noted in the email itself that the bill amount is a negative amount,

Question

 • Postpaid

625

2

0

To terminate Fibre Broadband Services

Dear Starhub, I will like to terminate the Free Fibre Home Broadband Service, in which its promotion is ending by next month (Oct 2020). How should I go about it?   Regards, Kin Mun

Question

 • Home Networking

31

1

0

Unable to check whether my starhub contract has ended

I am using the Starhub application but it does not show me when does the contract end. It just puts - for recontract eligibility and - for contract end date. I bought a phone during 25th of December 2 years ago and I have just applied to port over to another network provider. Hopefully there is

Question

 • Postpaid

450

1

0

Changes to Hub Club Previledges

I was extremely disappointed when I went to the starhub shop and was told that if I wanted to port over another line, my privileges of HubClub will be downgraded: I will not longer be eligible for annual phone upgrades and the multi-line discount for 4 phones will be lowered from 30% to 25%. Wor

Discussion

 • Discussion

86

1

NumberShare on Samsung Watch4

Been trying to get it set up for the past 3 weeks. Wasting loads of time calling 1633 and restarting devices for nothing. Samsung Wear app constantly showing I'm not on a 4G/5G plan. Called into hotline for plenty of times, was told that my plan should be compatible, since I'm on a postpaid 4G pl

Question

 • Postpaid

65

7

0

Switch to Singtel postpaid from Giga, while retaining the old number

Hi, I would like to know more when switching to Singtel postpaid from Giga, in which I have to perform following steps: 1) I have port in my number from Giga to "$25 Sim only no contract plan". 2) Expected to switch it to Singtel postpaid almost at the end of each billing month (~7 days before) Hav

Question

 • Postpaid

610

2

0

Can we still walk in to Starhub outlets without e-appointment?

I saw that we can make e-appointment to visit Starhub branches, but as I need to cancel Homehub and recontract Broadband only, there are only 4 outlets shown to me. The next appointment date is 8 FEB and weird timings like 3pm onwards.So I'm wondering if I can just walk in at Plaza Singapura WITHOUT

Question

 • Discussion

1.4K

1

0

Worst Experience with Starhub

I renewed my contract to HomeHub last year. I have been supporting Starhub for many years. From tv to broadband to mobile plans. Ever since i renewed to the new HomeHub plan it has been nothing but grief. It has been the worst experience last few months i had with Starhub! First the renewal expects

Discussion

 • Devices

74

2

0

Port in to other telco for mobile plan expired in 14 days

Hi StarHub, sorry that I’ve decided to switch to another telco. My question is: if I switch to other telco now (my contract with StarHub is going to expire in 14 days) will I be charged for early termination fee as well?

Question

 • Postpaid

50

1

0