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Termination of Mobile Service

Hi there, Pls assit to terminate 1 of my mobile service no. < removed private information > (contract ended) TQ

Question

 • Postpaid

18

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0

Starhub Sim only contract Plan activated by Error

Team, I've initiated a re-contract request for $25 Sim only no contract plan - whereas the WebPage was stuck and I tried to refresh nothing displayed on the webpage though. Later I received an E-mail stating I've opted for $25 1 year contract, please do the needful to rectify.

Question

 • Postpaid

28

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Urgent Enquiry on Starhub's efforts to build customer retention

Dear Starhub After noticing that your website only provided a feedback form for customers and not any enquiry form, I had to call your hotline for an email address to which I can send a direct email. When asked about my concern, I mentioned that my family may be considering to port over our subsc

Question

 • Discussion

29

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0

Account terminated without being requested

My Account was terminated when i did not request for it to be terminated, can someone tell me why?

Question

 • Postpaid

23

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Terminating Broadband Contract for Misleading Deal

I was re-considering my Starhub broadband because of slow speeds. However, I was sold a 2-year Broadband contract because i would get a new Nokia Beacon router - which I was told was better than my existing router. I signed up for better speeds. But since the last 4 or 5 days of usage of Nokia Beaco

Question

 • Internet Connectivity

39

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0

StarHub

I want to terminate my StarHub tv account 24 month contract  terminating bcoz my grandpa and grandma don’t know how to use  we only use for 1 month  do I need to pay money for terminate?

Question

 • Home Networking

21

1

0

I felt discriminated by Starhub

After making multiple calls and sending multiple emails, my energy is drained now. Long story cut short, about one month after subscribing one mobile line with Starhub, I intended to subscribe a second mobile line. To my shocking dismay, I was told that I am limited to only one mobile line servic

Question

 • Postpaid

35

1

0

Cancel mobile contracts from overseas

Hello StarHub (and knowledgeable users), I need to cancel some of my mobile contracts while I am outside of Singapore (and will continue to be for a while). I cannot find anything within the main StarHub web site for this - not even a simple "Contact Us" within HubId!? Can someone help? All my contr

Question

 • Postpaid

62

1

0

Move house after contract end

Hi all, My 1Gbps Fiber contract has already end (now I am still paying the old monthly fee), and I will be moving house a few months later. May I know which option below allow me to pay less? - Brand new subscription at my new house, then terminate my current subscription at my current house. - Re

Question

 • Internet Connectivity

18

1

0

Termination

Hello my contract end 28th Not this year, i wanna transfer port. How much the termination fee. My plan is smart bubby

Question

 • Postpaid

30

1

0

how do I cancel my mobile connection.

as moved abroad need to cancel mobile connection

Question

 • Postpaid

53

1

0

Port in to other telco for mobile plan expired in 14 days

Hi StarHub, sorry that I’ve decided to switch to another telco. My question is: if I switch to other telco now (my contract with StarHub is going to expire in 14 days) will I be charged for early termination fee as well?

Question

 • Postpaid

49

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Worst Experience with Starhub

I renewed my contract to HomeHub last year. I have been supporting Starhub for many years. From tv to broadband to mobile plans. Ever since i renewed to the new HomeHub plan it has been nothing but grief. It has been the worst experience last few months i had with Starhub! First the renewal expects

Discussion

 • Devices

73

2

0

Outstanding credit after porting to different networkam

Hi Starhub, I have ported my number to different network and recurved my starhub final bill with negative amount. How can I get my outstanding credit amount as I am no longer able to login to starhub to request this. Thanks

Question

 • Postpaid

8

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Fibre broadband contract ends

Hi, My fibre broadband contract is ended and not going to recontract, understand i need to return the modem to starhub @ Plaza Singapore. Only the modem? How about TV Box and Linksys router?

Question

 • Devices

40

1

0

Customer service rubbish

Last year in the strictest lockdown Starhub went down for a day and half leaving ups with no wifi for two more days, two kids and two parents working from home - eventually a technician came and said our three router which had worked fast and well and without trouble were suddenly old and wouldn't

Discussion

 • Home Networking

34

1

Mr Woon

Wake up Starhub!! How can you terminate a service without informing the subscriber or sharing on your websites! Starhub stopped mutlisim services without informing! I renewed my contact last Thur for a Saumsung HP. That night I realized that my multisims were not working. I called them the next day

Question

 • Postpaid

18

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0

WiFi 6 and WiFi 6E  Routers

HI Starhub, Could you please make the WiFi 6 and WiFi 6E  Routers available in the broadband plan offer  instead of the low speed wifi 5 ?  M1 offer : Asus RT-AX88U     and many other WIFI 6 Routers Singtel offer :  Asus RT-AX86  Netgear Orbi Mesh WiFi 6 Sy

Discussion

 • Devices

136

1

0

Change from Homehub to broadband only

Hi. I wish to change from my current homehub plan to broadband only plan. Any idea how to do it online or it must be done physically at the shop?

Question

 • Devices

71

1

0

Contract Cancellation

It’s been 2 days since my contract was signed , the technician has not setup the network and unable to use the WiFi. Iam appalled at the service and want to terminate the contract. 

Question

 • Home Networking

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