U

5 Messages

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4 Points

Tue, Sep 21, 2021 2:55 AM

Text Message While Oveseas

Dear team,

I am not able to receive any text message since I came back to Japan last month. 
I went to the Plaza Singapura branch and checked with the person in charge who said that the SMS and incoming calls would work as usual, yet I have never received a SMS or incoming calls since I left Singapore. 

I have re-started my phone but it doesn’t work. I urgently need to receive a message from the bank for a transaction. Please get back to me with a solution as soon as possible. 

Carla_P

Moderator

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5.8K Messages

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3.5K Points

3 m ago

Hi @user_92384d, I'm sorry to hear about this. Just to check, did you activate your roaming service prior to your trip? Also, are you connected to an overseas network? If not please, do a manual selection of the overseas network on your mobile phone. Your phone will display the name of the foreign network if it has logged onto one. 

5 Messages

 • 

4 Points

@Carla_P I was not informed of this process when I visited the Plaza Singapura branch, therefore I did not activate anything. Could you send me detailed instructions on how I can do this?

Carla_P

Moderator

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5.8K Messages

 • 

3.5K Points

Please refer to this self-help article on how to activate your roaming service

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

5 Messages

 • 

4 Points

@Carla_P  hi, I tried and followed the instruction but it says I’m not eligible for international roaming… could you double check?

Carla_P

Moderator

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5.8K Messages

 • 

3.5K Points

Unfortunately, I don't have access to your account details here in the Community. In this case, please contact our Customer Support via Facebook Messenger by clicking the link below so they could further assist you. Thanks. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

5 Messages

 • 

4 Points

3 m ago

Dear team,

I have not been able to receive any text message and incoming calls since I came back to Japan last month.

I went to Plaza Singapura to check and the person in charge said I would be able to receive SMS messages and incoming calls while I’m overseas. However, that has never happened since I left Singapore.

I urgently need to receive a SMS message for a bank transaction. Please get back to me with a solution as soon as possible.

Note: This comment was created from a merged conversation originally titled Cannot Receive SMS Message in Oveseas

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