venus's profile

New Commentator

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3 Messages

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2 Points

Wed, Dec 9, 2020 5:37 AM

How to deactivate my roaming services

Hi, pls help me deactivate my roaming services, im currently back in philippines right now. I remember i activated my roaming add ons but i also remember de activating it after how many days. But i guess it didnt push thru, now i got bill shocked coz of the roaming charges. Is it possible to terminate my contract immediately and waive the roaming charges coz ill be finishing my contract on january, but im still willing to pay may monthly charges until this contract finishes on january, or do u have any recommendations? Appreciate ur help, thanks! I need it urgently coz i incurred roaming charges already from dec 1 to present.

Carla_P

Moderator

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5.5K Messages

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3.2K Points

10 m ago

Hi @venus, Please note that if you disable data roaming you would not be able to access the internet such as GPS, WhatsApp, etc. while overseas. Below are the steps to disable mobile data roaming. 

 

For Apple Devices:

Settings > Mobile Data > Mobile Data Options > Data Roaming > Swipe to Off
Settings > Mobile Data > Network Selection > Automatic > Swipe to Off (Manual)


For Android Devices:

Settings > Mobile Network > Mobile Data > Data Roaming > Swipe to Off

 

New Commentator

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3 Messages

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2 Points

10 m ago

That’s what my settings are, coz i know that im overseas, how come there are still roaming charges? As long as the under mobile data options->data roaming is OFF it shouldn’t incurr any charges, am i correct? Then why did i incurr all these charges?

Carla_P

Moderator

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5.5K Messages

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3.2K Points

Since I don't have access to your account details to check how you incurred roaming charges, I highly suggest that you send a message to our Customer Support via Facebook Messenger by clicking the link below to further assist you. Apologies for the inconvenience caused. 

~ Carla

 

 

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