Carla_P's profile



5.8K Messages


3.5K Points

Thu, Nov 19, 2020 7:06 AM

What's the correct phone settings to use StarHub mobile service?

What's the correct phone settings to use StarHub mobile service?

By default, phone settings on StarHub-issued handset are pre-configured to allow customers to immediately use the StarHub mobile service. However, phone configuration settings vary based on mobile phone brand, and SIM card type (e.g. postpaid, prepaid).

If you are having problems with your mobile network, your phone settings might not have the correct phone configuration settings. Below are the default configuration settings that need to be in place for your mobile phone using StarHub service to work.

StarHub Postpaid StarHub Prepaid
SMS Centre Number +6598540020 +6598540020
MMS APN shmms shppd
MMS Centre Number
MMS Proxy
Data Access Point Name (APN) shwap shppd

How to update the configuration settings of your mobile device?

If you’re using an Apple device:

Go to Settings > Cellular > Cellular Data Network

If you’re an Android user:

  • Go to Settings > Network & Internet > Mobile Networks > Access Point Names, or
  • Go to Settings > Wireless & Networks > More > Mobile Networks > Access Point Names, or
  • Alternatively, search for "Mobile Network" in your Settings.

~ Carla



Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!
No Responses!

Get Started

Get Started