Carla_P's profile



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Wed, Aug 5, 2020 1:00 AM

Ways to Top up your StarHub Mobile Prepaid SIM Card

Need to top up your StarHub Mobile Prepaid SIM Card? Worry no more, you can now top-up anytime, anywhere at your own convenience via online and other top-up channels.


Top Up via StarHub Prepaid App

STEP 1: Enter the prepaid mobile number and click “Request OTP.”


STEP 2: Input the OTP that will be sent to the prepaid mobile number.

SETP 3: Click “Top-up” to top-up the main wallet or click “Package” to choose other add on.3.png

STEP 4: To top-up for the main wallet, proceed to Top Up Main Wallet via StarHub Prepaid App.

STEP 5: To have other add-ons, customer to select the preferred add-on and proceed to submit.

STEP 6: A confirmation SMS will be sent to the prepaid mobile number once the add-on is activated.


Top Up via StarHub Website

STEP 1: Go to

STEP 2: Key in the prepaid number that needs the top up and click “Verify.”

STEP 3: Select the top-up amount or plans.

STEP 4: Choose the payment type and enter an email address

STEP 5: Scroll down and check on the box and click “Next.”

STEP 6: Fill up the relevant information as required.

STEP 7: A confirmation message will state that the top-up amount/plan was successfully added to the prepaid mobile number.


Top Up via WhatsApp

Step 1: Send a WhatsApp message “Hi, I would like to top up my StarHub Prepaid Number” to 83528552 / 91400004

Step 2: You will receive a reply requesting the following details before the top-up can be processed.


             StarHub Prepaid number

             StarHub subscriber name

             Top-up amount

             Payment method (PayNow/Bank Transfer)


Step 3: Reply with the above details.
Step 4: Thereafter, you will receive a reply on the payment instructions.
Step 5: Make the payment and reply to inform that payment has been made.
Step 6: You will receive a reply acknowledging payment has been made and top-up will be done within the next 1 hour if payment is received between 9am - 6pm daily. For payment received outside of 9am - 6pm, customers will receive the reply within 3 hours of the next opening hour.


NOTE: This top-up channel via WhatsApp is managed by our authorized vendor and will reply between the daily operating hours from 9am - 6pm.


If you don’t have a data or WiFi connection to top up online. You may refer to this link to check the other top-up methods via shops.

~ Carla



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