Ways to Top up your StarHub Mobile Prepaid SIM Card
Need to top up your StarHub Mobile Prepaid SIM Card? Worry no more, you can now top-up anytime, anywhere at your own convenience via online and other top-up channels.
Top Up via StarHub Prepaid App
STEP 1: Enter the prepaid mobile number and click “Request OTP.”
STEP 2: Input the OTP that will be sent to the prepaid mobile number.
SETP 3: Click “Top-up” to top-up the main wallet or click “Package” to choose other add on.
STEP 4: To top-up for the main wallet, proceed to Top Up Main Wallet via StarHub Prepaid App.
STEP 5: To have other add-ons, customer to select the preferred add-on and proceed to submit.
STEP 6: A confirmation SMS will be sent to the prepaid mobile number once the add-on is activated.
Top Up via StarHub Website
STEP 1: Go to https://topup.starhub.com/topup
STEP 2: Key in the prepaid number that needs the top up and click “Verify.”
STEP 3: Select the top-up amount or plans.
STEP 4: Choose the payment type and enter an email address
STEP 5: Scroll down and check on the box and click “Next.”
STEP 6: Fill up the relevant information as required.
STEP 7: A confirmation message will state that the top-up amount/plan was successfully added to the prepaid mobile number.
Top Up via WhatsApp
Step 1: Send a WhatsApp message “Hi, I would like to top up my StarHub Prepaid Number” to 83528552 / 91400004
Step 2: You will receive a reply requesting the following details before the top-up can be processed.
StarHub Prepaid number
StarHub subscriber name
Payment method (PayNow/Bank Transfer)
Step 3: Reply with the above details.
Step 4: Thereafter, you will receive a reply on the payment instructions.
Step 5: Make the payment and reply to inform that payment has been made.
Step 6: You will receive a reply acknowledging payment has been made and top-up will be done within the next 1 hour if payment is received between 9am - 6pm daily. For payment received outside of 9am - 6pm, customers will receive the reply within 3 hours of the next opening hour.
NOTE: This top-up channel via WhatsApp is managed by our authorized vendor and will reply between the daily operating hours from 9am - 6pm.
If you don’t have a data or WiFi connection to top up online. You may refer to this link to check the other top-up methods via shops.
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