Carla_P's profile
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Mon, Sep 6, 2021 8:38 AM

How to change your StarHub SIM to 5G SIM Card?

How to change your StarHub SIM to 5G SIM Card?

Are you an existing Mobile+ subscriber? Are you still using an old StarHub SIM Card? If the answer to those questions is yes, then you need to change your current StarHub SIM to a 5G SIM Card. The exchange to the new 5G SIM card is at no extra charge. 


Here’s how to request to change your StarHub SIM to 5G SIM Card via My StarHub App.


STEP 1: Log in to My StarHub App
STEP 2: Go to Mobile tab. Under the Mobile plan details, select “SIM Management.”


STEP 3: Click on “Request for a new SIM,” then Click on “Physical SIM Card” in the Select SIM Type page.

 
STEP 4: Select the Billing Address to where the 5G SIM card will be delivered. If you wish to use a different delivery address, click on “Enter a different deliver address” to proceed to next step. 

 
STEP 5: Select the preferred delivery date and time at “Select a Timeslot” page then click “Next” to proceed to the next step.


STEP 6: Please review the changes before submitting the new SIM request.


STEP 7: Click “Request new SIM” to complete the submission.


There you go! You can now change your StarHub SIM Card to a 5G SIM Card with just a few clicks.


If you’re not yet a Mobile+ subscriber, sign up or recontract now via our Online Store

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

1 Message

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1 Point

2 m ago

Hi , what should I do once I get the new 5G SIM card?

Carla_P

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Hi @user_4e243c, warmest welcome to GreenR Community! You may activate your new 5G SIM Card via My StarHub App. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

1 Message

 • 

1 Point

2 m ago

what if i have already the 5G sim, what will I am going to do next? I am going to use the same number, they gave me the 5G sim card with the phone. I opened MyStarhub App > Sim Management but there is not activate 5G sim

Carla_P

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Hi @user_5ef9a3, warmest welcome to GreenR Community! Let me just clarify, if you have a mobile network when you inserted your new SIM card into your phone?

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

1 Message

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1 Point

hey, I have the same issue, received the new replacement 5G sim, but there is no way to transfer the existing number to the new sim

Carla_P

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Hi @user_4446a8, I'm sorry about your concern. Just to clarify, have you tried to activate your SIM Card via My StarHub App?

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

1 Message

 • 

1 Point

14 d ago

Can get eSIM now ? I dont see the option on the App

Carla_P

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Hi @user_537874, warmest welcome to GreenR Community! Currently, the eSIM is not available. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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