thaikhuett's profile

New Commentator

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1 Message

Mon, May 6, 2019 7:00 PM

Transfer of Prepaid Balance to Ported Postpaid number

If I switch from Starhub Prepaid to Postpaid, will the remaining balance in my prepaid be transferred to my newly ported postpaid account? 

Jere_Lim

Community Manager

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1.1K Messages

3 y ago

Hi thaikhuett, please PM us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you.

New Commentator

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1 Message

2 y ago

how is the outcome ? is allow to transfer the prepaid balance? i also planning to switch over to postpaid but the balanace still have few hundred...

Carla_P

Moderator

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5.8K Messages

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3.5K Points

2 y ago

Hi @Sinpeow, all existing Prepaid value-added services and credits will be terminated/forfeited on porting request. 

 

1 Message

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1 Point

1 m ago

Can we use starhub prepaid balance to offset the amount of mobile (down payment) when i switch to Postpaid.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @user_4767c2, warmest welcome to GreenR Community! Please be informed that existing credits and Value-Added Services (VAS) on the StarHub Prepaid will be forfeited/terminated upon successful porting to StarHub Postpaid. Moreover, transfer of prepaid credits will not be permitted. I hope you understand, thanks!

~ Carla

 

 

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