StarHub Careless Attitude Towards Senior Citizens
I have a Senior’s Plan with StarHub which expires soon.
I tried to renew/continue my contract online and via their StarHub app but was unable to do so.
I then called the hotline for assistance and was informed that the ONLY way to recontract my line was to go to a StarHub shop.
I cannot understand that a technology company like StarHub does not provide online renewals for seniors.
This is especially critical given that we are in a pandemic with many seniors dying everyday & the government encouraging seniors to stay home!
Yet, StarHub mandates seniors to renew their contracts ONLY at their StarHub outlets.
Is StarHub a company that has no regard for the human life?
I am absolute dumbfounded.
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