U

1 Message

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1 Point

Tue, May 11, 2021 11:30 AM

Request Refund of WOW Data Plan due to techincal issue from Starhub side

I subscribe a WOW data plan, turned Roaming option in my Starhub Prepaid apps, and turned on roaming option in my mobile settings. I travelled to Malaysia but not able to use the my wow data. Requested assistance from Starhub via facebook but no reply after case was created. Now I am asking to refund the 25 SGD since Starhub did not able to provide data service. I will make another complain to Ministry of Communications and Information if my request was not attended promptly.

Carla_P

Moderator

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6.1K Messages

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3.7K Points

8分前

Hi @user_7335f2, I'm sorry to hear about this. As per checking by my colleague, they have already waiting for approval on your refund request. Rest assured, they will get back to you for an update as soon as possible. Thanks for your patience and understanding.

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