Andante84's profile

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3 Messages


2 Points

Thu, Aug 26, 2021 5:32 PM

Prepaid card unable to make/receive calls

I have a starhub prepaid SIM card that is able to register onto starhub network but unable to make/receive calls and sms. Help please!  

thank you




6.1K Messages


3.7K Points


Hi @Andante84, sorry for the inconvenience this has caused. We seek your cooperation to perform the basic troubleshooting steps below:

STEP 1: Reboot your phone.

STEP 2: Turn off your phone and remove the SIM card

STEP 3: Reinsert the SIM card to another device

If the issue persists, kindly contact our Customer Support via Facebook Messenger by clicking the link below for further technical assistance. 

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