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2 Messages

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2 Points

Sat, Sep 25, 2021 12:34 AM

Not able to send sms abroad on starhub prepaid

Help! I’m having difficulties sending sms in the US using my starhub prepaid. Constantly prompted failed. How can i tackle this. Kindly advise.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

2 m ago

Hi @user_6211b8, sorry for the inconvenience this has caused. Let me just clarify, did you activate your roaming service? Are you able to connect to a foreign network? 

2 Messages

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2 Points

2 m ago

Yes connected and no issues with other features. Just the sms that doesn’t work.

Carla_P

Moderator

 • 

5.8K Messages

 • 

3.5K Points

Please ensure that your APN setting is "shppd." Also, try to reboot your phone and insert your SIM Card in another device to see if the issue persists. 

~ Carla

 

 

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