U

2 Messages

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2 Points

Mon, Nov 1, 2021 5:07 AM

is it possible to terminate postpaid number and recontract it to prepaid ?

Hi , would like to check is it possible that if I terminate my current number which is under Postpaid , and when i recontract/sign up a prepaid number, can i choose to use back my old number ?

please kindly advise 

Carla_P

Moderator

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6.2K Messages

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3.8K Points

3分前

Hi @user_0382a5, warmest welcome to GreenR Community! Please be informed that recontracting a StarHub Postpaid to prepaid is not possible. We highly advise that you recontract to our SIM Only plan instead. 

2 Messages

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2 Points

@Carla_P  Hi Carla, thank you for your replying .  Which means if i wish to recontract and continue using my current number but not under Postpaid, i can opt to recontract it to SIM Only plan. 

Carla_P

Moderator

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6.2K Messages

 • 

3.8K Points

SIM Only plans are still considered postpaid plans. However, you have the option to choose a SIM Only plan with a contract or without a contract. 

~ Carla

 

 

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