M

2 Messages

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2 Points

Tue, Nov 17, 2020 4:36 AM

How to cancel my mobile contract from abroad?

I would like to terminate my current mobile plan.  My two year contract is supposed to end on 21 Jan, 2021, but I believe it will automatically be renewed unless I request termination (am I correct?)  I now came back home (Japan) but cannot go back to SG due to Covid 19 restrictions...so no need to renew my mobile contract.  Appreciate your kind help in advance.  

 

Carla_P

Moderator

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5.8K Messages

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3.5K Points

1 y ago

Hi @MICKIEK, it saddens us to hear about your termination query. To terminate your mobile service, please send a message to my colleagues via Facebook Messenger by clicking the link below. Do note that you'll incur an early termination charge since you're still under a contract. Please refer here for the early termination charges. 

2 Messages

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2 Points

Hi, noted yours with thanks.

If u ever charge extra for early termination, I will wait it until January!

My 24 months contract ends on Jan 21, 2021.  When should I send termination application thru facebook messenger so that I don't have to be charged that penalty?

Carla_P

Moderator

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5.8K Messages

 • 

3.5K Points

You can send your termination request on the day when your contract expires. Since the termination request will be completed in an hour. Upon termination of the service, a final bill invoice will be generated, indicating the pro-rated billing adjustments. 

~ Carla

 

 

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