U

3 Messages

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3 Points

Sun, Nov 21, 2021 2:06 PM

Extensions of the SIM PREPAID

Can we using the prepaid app for extension of the date upon expiry. Actually nowadays many function can use the app. Why we can't do the extension directly and be more convenient.

Also it will be good to have an option to auto extension.

Carla_P

Moderator

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6.2K Messages

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3.8K Points

2分前

Hi @user_c6f1b3, currently, the Validity Extension Packs for Prepaid Main Wallet can't be purchased through the StarHub Prepaid App. As of now, you can extend by dialing *123*200#. However, we will take note of your feedback and pass it on to our relevant team. Thank you. 

3 Messages

 • 

3 Points

@Carla_P , so is that mean if I do the extension before the expiry date: 

let say 1 Dec, my expiry date is on 30 Dec. So will the extension starting from 2 Dec or 31 of Dec? 

Carla_P

Moderator

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6.2K Messages

 • 

3.8K Points

The validity extension will basically extend the validity of your Prepaid SIM Card. This means if the expiry date is on 31 December whether you buy the extension pack on or before its expiry then it will be extended based on the Validity Extension Packs you purchased. 

~ Carla

 

 

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