violette's profile

New Commentator

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1 Message

Sat, Nov 24, 2018 9:00 PM

Unable to receive incoming calls

Hi, I was informed by other friends that they have been unable to get through to my mobile number. My phone is always switched on and connected to 4G. At times, my phone did not even ring when they tried to call me. On their end, they got the notification that my line is disconnected/unable to get through.

I have no issues making outgoing calls, but unable to receive incoming calls. I have tried changing mobile device but I still do not receive some incoming calls. Please advise, thank you.

Jere_Lim

Community Manager

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1.1K Messages

3 y ago

Hi, please PM us your subscriber name, registered Hub ID / email address and prepaid mobile number >> HERE << we’ll arrange for assistance. Thank you.

Valued Commentator

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2 Messages

3 y ago

Hello

 

I am having the same problem, unable to receive calls

 

Please can someone assist

simonN

Community Manager

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880 Messages

3 y ago

Hi SGHILTON, we've received your PM and will assist you from there Smiley Happy - Simon 

1 Message

 • 

1 Point

3 m ago

Hi, I am having the same problem here. In addition, I have people telling me my SMSes did not get through but he has no issue receiving from others.

Can someone assist please?

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @user_a7f52d, sorry for the inconvenience this has caused. Have you tried to reboot your phone and insert your SIM card to another device to see if the issue persists?

~ Carla

 

 

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