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1 Point

Tue, Nov 3, 2020 11:51 PM

Postpaid 2 years contract termination

Hi. Since pandemic, I have no job and currently in Malaysia since October 1st. I can't afford to pay the postpaid plan anymore. My phone contract end on Jun 2021. When call center, they asked to pay full charges of 560++sgd if want to terminate. Any solution other than this so I can pay the bill and end this postpaid plan... If not, I won't pay a single cent as I couldn't afford anymore 

Carla_P

Moderator

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5.8K Messages

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3.5K Points

1 y ago

Hi @Aimisya, we're sorry to hear about your current circumstances. You may opt to voluntarily suspend your mobile contract for a maximum period of  six months per calendar year. Please refer to this self-help article to find out more about voluntary suspension. Let me know if you have any question. 

(edited)

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