J

Fri, Aug 28, 2020 2:48 AM

Pospaid deposit refund

As a work pass holder, I have paid $200 as SIM ONLY PLAN deposit, but when I re-contract, I was required to pay another $200 deposit, and I was told that the total deposit of $400 will be refunded after I terminate my contract.

 

I terminated my contact 2 months ago, I called to the customer service and they told me they will proceed with my refund after the last bill come out and the refund will be pay my cheque.

 

I have no more outstanding now, but I have yet to receive my $400 deposit, kindly advise. 

Carla_P

Moderator

 • 

5.8K Messages

 • 

3.5K Points

1 y ago

Hi @Jesslinep, welcome to GreenR Community! Usually, the security deposit will be automatically refunded after any outstanding balances are offset. The refund will be sent via cheque and may take up to two months. You may follow-up your refund to my colleagues via Facebook. Apologies for the inconvenience since I don't have access to your account details here. 

 

(edited)

Get Started

Get Started