U

5 Messages

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5 Points

Sun, Sep 19, 2021 2:43 PM

Numbershare Problem

Hi,

Everytime when I restart my Samsung Watch 4 LTE, the eSIM disconnects from the mobile network and I am no longer able to turn on the mobile plan mode on both my watch or the galaxy wearable app. The error from my watch will say that I am only able to add Starhub Plan,which is already the only network on my eSIM.

This forces me to un-subscribe and re-enroll for numbershare. Is there a solution for this please?

Carla_P

Moderator

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5.8K Messages

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3.5K Points

2 m ago

Hi @user_afd505, we're genuinely sorry for the inconvenience this has caused. Unfortunately, I'm unable to help you on this as this will require further technical assistance from the relevant team. In this case, kindly contact our Customer Support via Facebook Messenger by clicking the link below. Thank you. 

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