U

2 Messages

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2 Points

Mon, Oct 4, 2021 3:22 AM

NumberShare on Samsung Watch4

Been trying to get it set up for the past 3 weeks. Wasting loads of time calling 1633 and restarting devices for nothing.

Samsung Wear app constantly showing I'm not on a 4G/5G plan. Called into hotline for plenty of times, was told that my plan should be compatible, since I'm on a postpaid 4G plan. Sent in the same screenshot 3-4 times showing the same error and your team still cant help resolve. 

I have to try everyday on my end to activate NumberShare.

When I finally manage to activate NumberShare on my device, it will suddenly just get disconnected to NumberShare after 2 days. This happened for 3 times, Activated, deactivated and then NumberShare not working again. Despite all these, my Starhub plan detail still showing I have a NumberShare service even though its not working for me. 

Can Starhub please get someone who can actually solve this to solve it? And stop providing me with a holding reply about escalating and restarting my device when it doesn't even help?

Lastly, if Starhub cannot support NumberShare seamlessly, please terminate my plan with no early termination fee. I will look for another Telco who can actually support this. I don't wish to waste more time on this, it is getting nowhere.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

2 m ago

Hi @user_d591be, sorry for the inconvenience this has caused. Please refer to this thread particularly on the comment of @user_afd505. 

1 Message

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1 Point

2 m ago

@Carla_P I have exactly same problem .  I purchased new galaxy watch 4 classic LTE. 

Tried to connect  couldn't  connect . But suddenly  was able to connect to numbershare. But at night disconnected saying use same number share plan to connect and watch refuse to connect.  Reset the watch to factory default still no success. 

 Now trying to deregister from numbershare  and will try as others have done.

If this cannot work and starhub cannot fix this small issue .I guess I will be moving to singtel. 

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @user_be467a, sorry for the inconvenience this has caused. Please know it's never our intention to make things difficult for you. If the issue persists, please contact our Customer Support via Facebook Messenger, just click the link below as this will require further technical assistance. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

2 Messages

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2 Points

1 m ago

After waiting for 1 week for your "tech support" to return a call to me, all i get is a sms with links to online guide that i can find myself? 

I've been through this process for over 1 month and having numbershare activated and deactivated 3 times. And all your "tech support" can do is send me a link with guide that supposedly involve 7 easy steps? And obviously i had referred to the guide before when it didnt work the 1st time. 

Clearly Starhub team is not even aware of what is happening. No matter how many calls i made to your customer service, no one is able to help and no one is even aware of what is going on. You guys are just wasting my time going in circles. Nothing is solved. 

Instead of wasting more time, can somebody please arrange to cancel my mobile plan and call me to finalise it. 

Lets not waste each other's time going in circle. And dont just give me another holding response thinking that i will wait another 1 month for you to try and solve it. 

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @user_d591be, we're genuinely sorry for the inconvenience this has caused. Please know it's never our intention to make things difficult for you although it's taking longer to resolve your concern. Unfortunately, I'm unable to assist you here as we need to refer to your account details to further assist you. In this case, may we trouble you to please get in touch with our Customer Support via Facebook Messenger by clicking the link below.    

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

3 Messages

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3 Points

1 m ago

I have similar problems. And each time I connected to numbershare after deactivating and activating again, it is good for 3 days and then the watch will say your phone has switched to a new mobile plan and disconnected. And ironically, it happens consistently every Wed and every Sat. The helpdesk called me just before the message. This is crazy. And this is almost 1 month and tech team cannot even respond. Each time, it is the customer service who knows nothing what has been done before the scene calling to check if everything is ok. Or if not, escalate. Then after each call, the problem of switching to new mobile plan magically occurred that night. Very frustrating. If starhub wants to solve this problem, and for prolonged issues, the tech team should have the gut to speak to customer to do the trace. Hiding behind will just make things not transparent and client unhappy. I am now looking at switching to other telco after more than 10 years...can't stand the service standard.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @user_928ec4, we're genuinely sorry that it's taking longer to resolve your NumberShare issue. Unfortunately, I'm unable to help as we don't have access to your account details here. In this case, we advise that you reach out to our Customer Service team via Facebook Messenger for further assistance. Moreover, they'll also be able to follow up on your concern to the relevant team. Once again, apologies for the inconvenience.  

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

5 Messages

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5 Points

I have exact same issues as users reported here for my samsung watch4.

Have 2 different samsung watch4 devices for two different numbers, each with different handphonesas. Issues are exactly what is reported here eg. Onceuser_d591be. Once configured/subscribed to the numberahare service, it shows the starhub serhub service detail and all, but the watch could never use the LTE internet, and after a couple of days it shows as service is off.

Waiting for a call back from them (didnt happen last 2 times, not even a case ID is provided by Starhub when you report an issue). Its astonishing to see such service standards.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @user_06885d, apologies to hear that you're encountering issues with the NumberShare service and disabled Airplane Mode. Also, just to check, if your wearable did an auto-reboot upon set-up of NumberShare? If not, please go to Setting > Connections > Mobile Networks > Tap on “StarHub XXXF” to restart your Wearable. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

5 Messages

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5 Points

Hi Carla.

On the new Samsung watch 4, Under the mobile networks,  clicked on mobile plans -> it shows Starhub -884F is off.

When we try to switch it on, it says cant turn on plan. Connect your watch to the phone with the number you were using before, then try again. Only option here is click "ok". Thats the dead end.

Now attaching some photos showing the plan info etc.

(edited)

Carla_P

Moderator

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5.8K Messages

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3.5K Points

In this case, we highly advise that you contact our Customer Service team via Facebook Messenger by clicking the link as this will require us to check your account details which we don't have access to here to further assist you. Thank you!

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

8 Messages

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8 Points

9 d ago

Hi just curious, what did you see when u tried connecting Samsung wearable app to starhub? I can't even connect to the Telco as well, it keeps saying "Couldn't set up your mobile plan. Make sure your phone is connected to a mobile network then try again" when trying to Manage Data Plan

Does yours show the same thing?

5 Messages

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5 Points

@user_1d9d3a

yes - I just dont think this Samsung watch 4 with LTE , has never worked with Starhub as they dont have seem to have any clue nor any interest to resolve this (starhub's Front desk is limited as they depend on the backend team. Its the backend team who needs to test and see what needs to be done to get this working)

8 Messages

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8 Points

Yea beginning to feel the same way...gonna change Telco today

3 Messages

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3 Points

6 d ago

I have had a similar issue over a week but they haven't resolved the problem until now

I can't activate the service on my Watch 4 since I receive my new watch

8 Messages

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8 Points

@user_a32334 

U mind taking a screen shot of ur problem and posting it here? Just wanna know if we're experiencing the same thing...

(edited)

5 Messages

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5 Points

5 d ago

I received a call back from Starhub, as their internal tech team have advised the front desk - that the problem was resolved (I had asked for more information on what was actually done - front desk from starhub had no answers). Their advise was to disconnect the bluetooth pairing and to be re-paired.

Anyway - it dint work. I then tried to remove the plan totally and resubscribe the plan, and after all these - it still did not work.

Amazing experience here...

Mathew

8 Messages

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8 Points

@user_06885d same experience here... I've even tried explaining how troubleshooting is done to the tech people.

I've even asked if they managed to "duplicate" the problem in order to test how to solve it, but they said they never experienced this before... Which is unbelievable because there's even an entire forum here that is experiencing the same thing... 

Tldr: I'm searching up other telcos to switch to

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @user_06885d, we're sorry to hear that it's taking longer to resolve your concern. I'd be happy to assist you, however, we no longer have access to customers' account details here for privacy and security. In this case, may we ask you to contact us through Facebook Messenger by clicking the link below so our Customer Support can escalate your concern? Thank you.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

3 Messages

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3 Points

Carla, it seems that your only reply is i am sorry, i can't assist you...please click facebook messenger. If so, why bother to have a green community where starhub can't deploy someone who can address a similar numbershare issues reported by everyone here. Ridiculous!!

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