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14 Messages

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14 Points

Fri, Dec 4, 2020 1:40 PM

Numbershare and Apple watch

Hi all, it seems like many of us are having issues with the above-mentioned and we are always directed to contact them on messenger instead of getting the issue resolved.

Just thought I'll start a tally and see how many of us encountered issues, start date, resolution duration (if any).

I'll start mine.

Nickygoh

Dec 2020, unresolved, subscribed/unsubscribed X2

Explorer

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10 Messages

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10 Points

1 y ago

Me, 3 times apple watch set-up as new and for times subs/re-subs and in between have to wait for to 24hrs to execute the procedure..

Problem started on Nov 27 right after the purchase of watch in starhub tampines...starhub advise just wait ...with no ending ...

10 Messages

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10 Points

1 y ago

Sub and un-sub for more than 5 times. Pair and unpair my apple watch 5 for more than 3 times. Called Starhub on 27 Nov, 3 times.. End up telling me some tech expert will call me. 30 Nov a tech expert called, just to check if I am still facing the same issue and say will call me back soon with a solution. Today is 4 Dec and I am still waiting... 

issue: after subscription it works for a couple of hours then say that mobile data cannot be configure.  

8 Messages

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8 Points

1 y ago

joelseah

Issue & Attempts

  • Since End November 2020, 
  • Unpaired and Paired 7 times altogether
  • Called Starhub everyday since the start
  • Reset Iphone 11 Pro
  • Changed Sim Card
  • Have NOT been contacted by Technical Side EVER since

Outcome :

Unresolved and Uncontacted by Starhub

(edited)

6 Messages

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6 Points

Same issue here issue not resolved. Looks like StarHub does not want to keep customer.

6 Messages

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6 Points

1 y ago

Apple iPhone X max

watch 6

issue since last 10 days. No resolution on getting cellular plan on Apple Watch.

tried 7 times pair and re pair.

tried factory install

tried on another phone with StarHub. Same issues

customer service replied technical team will get back. 

customer service folks no clue just wasting time.

Think of changing service provider.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

1 y ago

Hi @Nickygoh, @juliuss, @At84, @joelseah, @tigreys19 sorry for the inconvenience this has caused. Just to check, are you still having issues with NumberShare?  

14 Messages

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14 Points

Hi Carla, thanks for checking in.

I resubbed for numbershare on Saturday evening and am still waiting for the confirmation SMS.

On my mobile app when I check on my plan, there was no numbershare VOS.

And the technical team hasn't called.

14 Messages

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14 Points

Hi Carla, I managed to delete and resub via the Watch app.

Everything is working now.

Even the sms came within 10mins.

Fingers crossed.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

That's good to hear. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

6 Messages

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6 Points

@Carla_P Yes I having issues with NumbershareVAS on Apple Watch 6. 

I have tried many times already. It says unable to connect to cellular network.

No response from StarHub technical team.

10 Messages

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10 Points

@Carla_P Yes, I am still having issues with Numbershare VAS on Apple Watch 6. Over the weekend I was quite annoyed with the constant notification from Apple Watch app asking me to open app to continue the mobile data configuration so I unsubscribe. Sunday evening when I tried to subscribe Numbershare VAS, I did not receive a sms confirmation. Until now, still no sms confirmation. Your tech called at 12pm, asking me to unpair and pair my apple watch. But still unable to get sms confirmation about subscription.

Explorer

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10 Messages

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10 Points

1 y ago

@Carla_P my numbershare is already working since saturday ~6:30AM I have updated on the other thread (the previous thread)...

9 Messages

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9 Points

1 y ago

Since nov 30th, sub, waited 2 days. was told to contact Apple instead. unpair on 3rd Dec & pair again & been sub & unsub; still no sms fr starhub. & was told someone will call me the next day which they didnt. 

Got to call them & was told that i am not the only one having this issue!

9 Messages

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9 Points

today i cant even subcribe...

6 Messages

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6 Points

yes it needs to fixed from StarHub side. It is their backend issue on order processing and activating it.

SamSY

Trusted Commentator

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12 Messages

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4 Points

1 y ago

@Carla_P , this has been a recurring issue for me since Apple Watch 4. Had this 2 months back when upgrading to Apple Watch 6. It was resolved then after multiple steps (change of sim, unsub, re-pairing etc). 2 weeks back this issue recur after switching iphone. Conversing with Starhub FB Messenger support and after 2 weeks back/forth am still getting standard reply that this has been escalated to Tech Team. Any indication when will this issue be resolved? Thank you. 

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @SamSY, sad to say, I'm unable to give you further updates regarding your concern as I don't have access to check your account here in the Community. Once again, I'm genuinely sorry for the inconvenience this has caused.  

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

9 Messages

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9 Points

hi carla, my son got the same issue..unable to connect to starhub cellular. why starhub always hv this problem??

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @kitlim51, please ensure that your son enabled Mobile Data and Disabled Airplane Mode. Also, please try to reboot your device. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Top Cat

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2 Messages

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2 Points

1 y ago

Me having same problem

Top Cat

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2 Messages

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2 Points

Callup Starhub many times and was told that my case was escalated to the relevant team. But till today havent solve

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @Bradneo, we're genuinely sorry that it's taking longer to resolve your concern. Sad to say, I don't have access to your account details here to give you further details regarding your concern. May I trouble you to please send a message to our Customer Support via Facebook Messenger by clicking the link below? Apologies for the inconvenience. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

3 Messages

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3 Points

9 m ago

Hi @Nickygoh , can i know what did u delete and how did u resub on your watch app?

(edited)

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @hxtj, are you unable to complete your NumberShare subscription? 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Respected Commentator

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11 Messages

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7 Points

4 m ago

Seems like the issue others had faced 8 months ago is still happening.  I am facing the same problem with activating numbershare. It's been 3 weeks now and my issue is not solved.

2 Messages

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2 Points

2 m ago

I can add I’m also having issues with number share on iWatch.  Called 6133 last night, got the “you need to deselect then deselect the option on the StarHub app.  I refused to do this without an explanation to what the problem is and why I had to do this.  Agent could not give any explanation.  Still waiting for someone in StarHub to get this fix.

Seriously, StarHub you need to start improving your customer service.  It is one of the most appalling that I’ve ever experienced!!!

Respected Commentator

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11 Messages

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7 Points

@user_65298c 

At least you have that option to select or deselect number share on StarHub app. My StarHub app don’t have that option.
btw, it’s close to 3 months now… still not resolved and no one can give an explanation to what the problem is 🤷🏻‍♀️

2 Messages

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2 Points

Yep, and I’m STILL waiting for someone in StarHub to contact me to get this issue resolved.  Unacceptable customer service.

To StarHub, get your customer service sorted or else you will cease existence!!

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @user_65298c, we understand your frustration, and we are genuinely sorry for all the trouble this unpleasant situation has caused you. Unfortunately, we can't assist you here in the Community as this will require further technical assistance. In this case, please contact our Customer Service via Facebook Messenger so they could coordinate and escalate your concern to the relevant team. Thank you.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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