U

2 Messages

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2 Points

Thu, Sep 16, 2021 7:30 AM

No Service for more than 1 day - is there an outage??

Is Starhub having an outage? There's totally no service for my line since 15th September until now (16th September 3:26pm).

When I called, they admit that there's an outage which affect some numbers but some customer service officers suggest me to change SIM card. Would like to know if there's anything to do with my SIM card or am I affected by the outage?? Going down to SH shop is easily 2-3 hours wait. 

An outage of more than 1 day is ridiculous. And I couldn't find any outage info on Starhub site.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

3 m ago

Hi @user_8aa88d, warmest welcome to GreenR Community! I'm sorry to hear that you're experiencing an issue with your mobile network. Just to check, have you tried to reboot your phone to see if the issue persists? 

2 Messages

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2 Points

@Carla_P Yes, many times. Still 'No Service', it happened short I recontracted online.. 

Carla_P

Moderator

 • 

5.8K Messages

 • 

3.5K Points

In this case, we highly advise that you contact our Customer Support via Facebook Messenger by clicking the link below as we need to refer to your account details to further assist you. Apologies since we don't have access to account details here for security. Thanks.

~ Carla

 

 

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