Happyhouse's profile

Honored Commentator

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12 Messages

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3 Points

Sat, Oct 2, 2021 7:07 AM

Mobile Port In (Unable to receive call & sms)

Hi ,

I got a new Starhub sim card on 28th and the port-in will be carried out at night. Everything seems all right with the Starhub 4G service but i realised i am not able to receive call & sms.

Kindly help with thanks ~

Regards, 

Nick

Honored Commentator

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12 Messages

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3 Points

2 m ago

Hi Starhub team, 

i have done the deactivation  SMS Call Barring steps and the still unable to receive call and sms. kindly check.

regards, 

Nick

Carla_P

Moderator

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5.8K Messages

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3.5K Points

2 m ago

Hi @Happyhouse, sorry for the inconvenience this has caused. Are still encountering this issue?

Honored Commentator

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12 Messages

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3 Points

@Carla_P

Hi Carla, thank you for your reply.

Yes, i did try yesterday but temp number was still using. noted is the original telco is not updated the porting process and resulted such troublesome.

Regards, 

Nick

Carla_P

Moderator

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5.8K Messages

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3.5K Points

In this case, please contact our Customer Support via Facebook Messenger by clicking the link below to follow up on the status of your port request. Apologies since we don't have access to account details here. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
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1 Message

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1 Point

2 m ago

Unable to receive SMS since Sunday,  have done the deactivation of barring SMS and problem not solved.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @user_60b87c, apologies for the inconvenience caused. Please send a message to our Customer Support via Facebook Messenger by clicking the link below so they could further assist you. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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