U

3 Messages

 • 

3 Points

Fri, Nov 13, 2020 6:13 PM

Inflexible Telco and Intellectually Disabled Customer Service Operator

Hello,

Im writing in to complain about Starhub inflexibility and indifference attitude towards custmers affected by COVID-19. I had signed up for a new line in Feb just before the pandemic took a turn for the worse. Unfortunately by April, I needed to terminate the line and called up your side. To my amazement your contact centre staff didnt know what to do and he shared that he was ID and unable to assist. I requested for a follow-up yet till now im waiting and still paying your side diligently without using this line.

How can you let this go on? Shame on you people. I expected someone to get back to me.

3 Messages

 • 

3 Points

1 y ago

" opt to voluntarily suspend your mobile contract "

Please dont tell me to do this as I called in on March 2020 and your staff didnt provide any solution. Please check your records before you reply me shamelessly with a template

(edited)

Carla_P

Moderator

 • 

5.8K Messages

 • 

3.5K Points

1 y ago

Hi @UncaringStarhub, apologies for the delayed response.  As much as I'd want to assist you with your concern, unfortunately, I don't have access to your account details here in the Community. With that being said, may I trouble you to please get in touch with my colleagues via Facebook Messenger by clicking the link below for further assistance. Once again, we're genuinely sorry for the experience. Please know we don't want to make things difficult for you. 

Get Started

Get Started