Inflexible Telco and Intellectually Disabled Customer Service Operator
Im writing in to complain about Starhub inflexibility and indifference attitude towards custmers affected by COVID-19. I had signed up for a new line in Feb just before the pandemic took a turn for the worse. Unfortunately by April, I needed to terminate the line and called up your side. To my amazement your contact centre staff didnt know what to do and he shared that he was ID and unable to assist. I requested for a follow-up yet till now im waiting and still paying your side diligently without using this line.
How can you let this go on? Shame on you people. I expected someone to get back to me.