M

4 Messages

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4 Points

Sat, Jan 23, 2021 2:13 AM

How to terminate SIM only (non-contract) plan

I am leaving Singapore and would like to terminate SIM-only plan (non-contract). Do I need to visit Starhub shop or return my SIM card? Or is it Ok just to let it know to Starhub support center?

Accepted Solution

Howard Toh

Administrator

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1.3K Messages

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19 Points

9 m ago

Hi @Marine777 

There's no need to return the SIM card to us. Just send us a message on https://m.me/StarHub with the mobile number that you're terminating as well as the effective date of termination. Once we've verified your identity, we will take care of it for you. 

If you ever come back, please consider us again! Have a good journey and take care! 

4 Messages

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4 Points

Hi Howard,

Thanks for your reply and advice!

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