U

2 Messages

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2 Points

Sun, Oct 17, 2021 1:49 PM

Horrible service

I'm surprised by the service rendered by your contact centre. I've called your hotline 1633 moments again and spoke to your contact centre staff Shenee. She asked me tons of irrelevant questions like what time did i get the new sim card and even requested me to insert the sim card before i can active it, as ive bought a new phone and was given a new sim card. When i questioned her, she claimed that she knows what she is doing and should just follow without questioning her. So when i requested to speak to someone else she ignored my request and continue with her silly questions, which is different from the steps given on your website. So i told her that i wanted to speak to someone else, she told me that i have no choice and she was the only choice i have. When i insisted, she just hung up my call... When i called in again, i was told to write into starhub for a official complaint so here i am, writing to let everyone know the standard of your service. 

Carla_P

Moderator

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5.8K Messages

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3.5K Points

1 m ago

Hi @user_d73d08, apologies for the inconvenience this has caused. Let me just clarify that we usually have to ask questions to find out what would be the next step that our Customer Service can advise you to take. I hope you understand. Is your new SIM Card still need to be activated? If yes, you may activate it via the My StarHub App. 

2 Messages

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2 Points

@Carla_P so are u telling me that she hanging up on me and telling me that she is the only person i could talk to is right ? Further, it was a standard and required question to know what time i received the SIM card from the delivery guy to activate the SIM card ?

Carla_P

Moderator

 • 

5.8K Messages

 • 

3.5K Points

Once again, we are genuinely sorry for the experience you had. Nonetheless, we thank you for taking the time to share your comments with us as it will help us identify areas that need improvement on our end.

~ Carla

 

 

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