J

2 Messages

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2 Points

Tue, Dec 8, 2020 12:24 PM

Early termination of my mobile line - $50 2-year plan

My contract will be ended on 6th Jul 2020 and would like to terminate my line on 1st March. What's the early termination fee (incl. GST)?

Carla_P

Moderator

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1 y ago

Hi @jasmine_94, it saddens us to hear about your decision to discontinue your mobile service with us. Just to clarify, your contract will end on 6th July 2021? To find out your early termination charge, please refer here

2 Messages

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2 Points

sorry for the wrong year - should be "6 Jul 2021" instead of "6 Jul 2020" and would like to terminate my contract on 1st Mar 2021

Carla_P

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Alright. You may refer to this Early Termination Charges for Mobile Voice Plans. Moreover, to terminate your mobile service, please send a message to our Customer Support via Facebook Messenger by clicking the link below. Do note that the termination request will be completed within an hour. Lastly, you will receive an SMS/email notification to acknowledge your request to terminate and it has been completed, you will receive another notification to confirm it.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
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2 Points

Hi, I have a similar query and I am not sure which section I should refer to in the weblink you have provided. My plan is an old plan "$50 2-year plan" and is not listed in any of the sections.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Is it a hellochange mobile plan? 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

2 Messages

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2 Points

No it is not. The Starhub App only reflects it as a "$50 2-year Plan"

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