U

2 Messages

 • 

2 Points

Tue, May 25, 2021 3:09 PM

Deposit refund

Deposit Refund

Hi Starhub, I have port in my mobile line to other service provider since april 2021. May I know when can I get back my deposit? My contract ended 31 march 2021. Please I help.

Carla_P

Moderator

 • 

5.8K Messages

 • 

3.5K Points

6 m ago

Hi @user_9dafd6, we're sorry to hear that you've terminated your mobile service with us. Just to check, have you received your final bill already? Usually, once a customer receives the final bill and has a credit balance, we use the credit balance to offset any outstanding payment due to his/her NRIC/FIN. Then the remaining will be refunded. You may contact our Customer Support via Facebook Messenger by clicking the link below so they could escalate your refund request. Thanks. 

(edited)

2 Messages

 • 

2 Points

6 m ago

Please check when can i get my deposit amount 

Carla_P

Moderator

 • 

5.8K Messages

 • 

3.5K Points

Unfortunately, I don't have access to your account details here in the Community. With that being said, may I trouble you to please send a message to our Customer Support via Facebook Messenger instead? Thanks.

~ Carla

 

 

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Get Started

Get Started