U

4 Messages

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3 Points

Thu, Oct 7, 2021 6:41 AM

Charges on Caller Number Display

Hi, I have recently renewed my contract and realised that I have to pay a monthly fee for the Caller Number Display. This service was not chargeable in my earlier contract. Also, my wife has renewed hers a few months ago and this service was complimentary. Can I ask why this service is chargeable now?

4 Messages

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3 Points

2 m ago

Hi, I have recently renewed my contract and realised that there is a monthly charges for Caller Number Display. This value-added service was complimentary in my earlier contract. My wife has renewed hers a few months back and this service was also complimentary. Can I ask why is this service chargeable now?

Note: This comment was created from a merged conversation originally titled Charges to Caller Number Display
Carla_P

Moderator

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5.8K Messages

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3.5K Points

2 m ago

Hi @user_01ab37, we are constantly reviewing our offers to keep things exciting for you. Our FREE Caller Number Display with sign-up to Mobile+ 2-year plans offer has ended. 

4 Messages

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3 Points

@Carla_P

Hi, thank you for your reply. Will there be any possibility if it is possible that this service will be complimentary again and I can just add on to my existing plan via the starhub app?

Carla_P

Moderator

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5.8K Messages

 • 

3.5K Points

Unfortunately, the FREE Caller Number DIsplay is no longer included in our new mobile plans. Moreso, if ever it gets added again as a complimentary it will only apply to those who sign-up/recontract with the new plans that include it. 

~ Carla

 

 

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