U

1 Message

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1 Point

Sat, Sep 25, 2021 3:08 AM

5G network issue

I am having network issue with starhub for more then a month, I keep getting network drop and zero network signal icon. Changed my sim already, but still faced the same issue.

Starhub customer service and network team keep asking me to wait for 48 hours and drag this issue without a proper resolution. My patience is zero already, should I continue to pay my bill given the nonsense service that I am getting? Who can I approach to void my contract given that I am not receiving the basic telco service from starhub? How can further escalate my case? 

Tan

Hubbernauts

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390 Messages

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13 Points

1 m ago

I had the same issue, I switched back manually to LTE/3G/2G and my issue was solved...in a way.  I do get 5G in some areas but my area, it cuts in and out and is not consistent.

Carla_P

Moderator

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5.5K Messages

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3.2K Points

25 d ago

Hi @user_474d13, we're sorry for the inconvenience this has caused. Please know it's never our intention to make things difficult for you. You may send a message to our Customer Support via Facebook Messenger by clicking the link below to follow up on your concern. Apologies since we don't have access to your account details here for security.  

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