Charleneee's profile

Esteemed Commentator

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7 Messages

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2 Points

Wed, Mar 11, 2020 1:00 AM

$25 SIM Only plan SMS enquiry

Hi, I have changed my plan to $25 SIM Only plan today and I realized that I have exceeded my SMS limit.

 

So how much extra fee do I have to pay for exceeding the SMS limit besides my monthly subscription?

 

Regards.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

2 y ago

Hi @Charleneee, you will be charged 5.35 cents per SMS. 

Jolene_L

Community Relationship Manager

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1.1K Messages

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82 Points

2 y ago

Hi @Charleneee to avoid exceeding your sms limit, I'd recommend that you set up Giro for your bill payment, if you're not already on Giro payment. Customers who are on Giro payment will receive free 100 sms per month. More details can be found on our website. 

4 Messages

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4 Points

3 m ago

Hi, 
I went into my 4G $25 SIM Only account, and could see my data & talktime entitlement.  But nothing is shown about my SMS entitlement.  How do I know how much free SMS I am allowed to send before I am being charged?  Please advise.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @user_fcd7c4, just to check, if you're plan comes with a bundled SMS? You may view your service agreement to see if your mobile plan includes it. Moreover, please refer on this self-help article to track your local mobile usage via My StarHub App.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

1 Message

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1 Point

2 m ago

Hi,

I notice there are 1000 mins, is receiving incoming call free on 4G $25 SIM Only account? 

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @user_6b4d16, warmest welcome to GreenR Community! Incoming calls are free for the said plan. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

4 Messages

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4 Points

2 m ago

Hi,

After calling StarHub helpline, I finally got the whole matter demystified.  What happened was that StarHub was too embarrassed to clearly indicate that there in NO FREE OUTGOING SMS for any SIM Only plan without a contract.  Even the poor helpline customer service officer was confused, as he kept thinking I had 1000 free outgoing SMS.  Yes - provided I had taken up a 12 month contract.  You can also get 200 free SMS I think, if you sign up for recurring credit card payment or GIRO (Auto Pay).  Other telcos are offering a small number of free SMS with no condition and also free caller ID, the latter of which is chargeable @ $5 per month in StarHub's $25 SMS Sim Only plan without contract.  So, final figure is $30 per month.  Time to switch telco!

4 Messages

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4 Points

2 m ago

Found a new StarHub plan that meets my requirements perfectly:

StarHub Seniors Go Digital mobile plan: 

4G $25 SIM Only 1-year plan | 35GB | Unlimited talktime | FREE Caller Number Display.  $20 (U.P. $25) per mth.  Include FREE incoming calls | FREE Int'l Roaming (opt-in is required).
Can get FREE 100 SMS/MMS by signing up for GIRO or recurring credit card payment arrangement.
P.S.. Just answered StarHub's SMS survey and exceeded 6 chargeable SMS.  Should be free right?  Xiao case - just kidding.  ;-) 

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