palapistol's profile

2 Messages

 • 

2 Points

Fri, Dec 4, 2020 5:04 AM

Unable to process requestl

Hi, i am unable to complete my purchase/recontract online. it keeps showing "We're unable to process your request right now. Please try again later."

Carla_P

Moderator

 • 

6.2K Messages

 • 

3.8K Points

1年前

Hi @palapistol, warmest welcome to GreenR Community! Thanks for your interest to recontract. Just to check, are you using a web browser on a mobile phone or desktop to access our Online Store? Also, please try to clear the cache and cookies of the browser you're using to see if the issue persists? 

2 Messages

 • 

2 Points

Hi carla, i have tried using on mobile phone & laptop but the issue still persist. i have tried clearing the cache & cookies as well.

Carla_P

Moderator

 • 

6.2K Messages

 • 

3.8K Points

In this case, we need to refer to your account details to further assist you, however, I don't have access to check those here in the Community. May I trouble you to please send a message to our Customer Support via Facebook Messenger by clicking the link below for further assistance? Thank you. 

~ Carla

 

 

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Get Started

Get Started