W

3 Messages

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3 Points

Wed, Feb 3, 2021 5:41 AM

Sim card problem

I have used Android phone before this. Now im changing to IOS and i cant use my data at all. What should i do?

Carla_P

Moderator

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6.1K Messages

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3.7K Points

1年前

Hi @wanimsl96, have you tried to reboot your phone and insert your SIM card to another device to see if the issue persists? Also, please toggle on and off your Airplane mode and reset your network settings. 

3 Messages

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3 Points

I already tried on and offing airplane mode. I have tried taking out the sim and put on my old phone. Its fine. Once i put back on my new phone my data cant be use.

Carla_P

Moderator

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6.1K Messages

 • 

3.7K Points

How about resetting your phone's network? If the issue persists, please get in touch with our Customer Support via Facebook Messenger by clicking the link below so they could further assist you to check if your SIM card is faulty. 

~ Carla

 

 

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3 Messages

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3 Points

Alright thank you! I hope to get it solved before Friday

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