J

2 Messages

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2 Points

Tue, Feb 9, 2021 4:56 PM

Poor network reception

Location: The Waterina condo, Lorong 40 Geylang

Overall the development always has 1-2 bars only. Phone calls keep getting cut off and/or with poor reception. Please follow up and check/rectify, thanks

Carla_P

Moderator

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6.1K Messages

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3.7K Points

1年前

Hi @jkhoo76, I'm sorry to hear that you're experiencing poor network reception. Just to check, have you tried to reboot your phone and insert your SIM card in another device to see if the issue persists? Also, are other StarHub mobile users also experiencing the same in the area? 

2 Messages

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2 Points

@Carla_P

Hello Carla, yes multiple phones, mine, my wife's, and some visitors have reported the same. In my unit it's always 1-2 bar (usually 1 bar) but luckily I'm on WiFi most of the time, but when I do get a call it does get cut off occassionally. My unit faces Guillemard Road 

Carla_P

Moderator

 • 

6.1K Messages

 • 

3.7K Points

In this case, please send a message to our Customer Support via Facebook Messenger by clicking the link below so they could further investigate your concern. Thank you. 

~ Carla

 

 

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