U

1 Message

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1 Point

Mon, May 10, 2021 12:20 AM

Is it just me or the mobile reception for Starhub is really bad compared to Singtels?

I've recently (3 weeks ago) switched from Singtel to Starhub. However, I've noticed a significant lag between the reception capacities of the two telcos. I wouldn't even bother with M1 because it's known to be bad across the island. Now, on the sim-only plan for Starhub, it's just the same as M1's. I just want to know if anyone feels the same? Or is it that I'm on a sim-only plan and so Starhub has throttled the speeds? Even Whatsapp is bad. The basic SMS also comes in with serious lag. Of course, tiktok and the rest have uneven streaming between visual and audio. It's never happened before with Singtel. #buyersremourse

Carla_P

Moderator

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5.8K Messages

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3.5K Points

7 m ago

Hi @user_952a4a, I am sorry to hear that you are experiencing trouble with our mobile network. May I confirm if you tried to reboot your phone and insert your SIM card to another device to see if the issue persist? Also, does this network issue, occur in other location too? 

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