F

2 Messages

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2 Points

Wed, Jan 27, 2021 1:53 PM

Calls using landlines can't get through to my mobile phone

People calling my mobile number using their landline have not been able to get through (engaged tone). Is there a problem with the mobile signal in Potong Pasir? People can reach me on my mobile phone when I am elsewhere. 

Carla_P

Moderator

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6.1K Messages

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3.7K Points

1年前

Hi @Frustrated_customer, sorry for the inconvenience this has caused. Have you tried to reboot your phone and insert your SIM card to another device to see if the issue persists? 

2 Messages

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2 Points

Yes, I did. So the problem is not with my phone. Today, I just got calls on my mobile on the mrt and at a hospital. These callers could not get through to me when I was at Potong Pasir. The 4G symbol doesn't even appear on my phone when I am at Potong Pasir.

Carla_P

Moderator

 • 

6.1K Messages

 • 

3.7K Points

In this case, please send a message to our Customer Support via Facebook Messenger by clicking the link below so we could further assist you. Thank you. 

~ Carla

 

 

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