B

6 Messages

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6 Points

Tue, Apr 6, 2021 3:01 AM

Accidental subscription to hotstar

Please help me cancel my subscription. A few minutes ago I accidentally click on subscribe now for the hot star 12 month contract accidentally as I was going to sibscribe to Disney+ but click on the wrong button. I have no intention of subscribing to hotstar but the app won’t let me unsubscribe due to the contract. Can someone help me with this? And I recommend to ask confirmation a second time as it was a one time click to subscribe and it’s very dangerous especially for kids despite parental block. Please look into this asap thank you.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

8 m ago

Hi @beepobb, I'm sorry to hear about this. Unfortunately, I'm unable to help you with your concern as this is an account-related query. May I trouble you to please send a message to our Customer Support via Facebook Messenger by clicking the link below for further assistance? Sorry for the inconvenience since I don't have access to your account details here. 

6 Messages

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6 Points

Ok please help me out 

Carla_P

Moderator

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5.8K Messages

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3.5K Points

As previously stated you may send a message to our Customer Support via Facebook Messenger < https://m.me/StarHub > so they could further assist you. Thank you.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

6 Messages

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6 Points

Nobody came to assist me when i tried to click on get expert assistance again it says it couldn’t understand me

6 Messages

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6 Points

Can i know if It’s possible to cancel and waive off termination charges as well?

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Sad to say, termination of Hotstar Add-On will incur an early termination charge if terminated within the contract end date. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

6 Messages

 • 

6 Points

8 m ago

They did not tell me earlier that the termination charges will be applied after cancellation but i already cancel it before they told me and now i cant waive it and it’s ridiculous because it’s twice the price of subscription i wldnt have cancelled it if they told me sooner

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