U

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1 Point

Thu, Oct 7, 2021 1:11 PM

why existing users not getting same offer as new users?

Currently using 1 gbps fibre which expiring soon @ 4th Nov21.

Intend to stay foot since no major issue with starhub. 

When seeing the promo 1 gbps caught my eye BUT is might for new subscribers ONLY..

Why? 

Existing users not important anymore. 

Carla_P

Moderator

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5.8K Messages

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3.5K Points

2 m ago

Hi @user_2a6067, warmest welcome to GreenR Community! StarHub values all its customers. However, please note that from time to time we offer different promos to our existing customers and those planning to sign-up. 

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