U

2 Messages

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2 Points

Sat, Jul 10, 2021 3:06 AM

too slow internet speed

Dear StarHub,
I have a 1000Mbps Fibre Broadband subscription from StarHub and it has been really slow these days.
To confirm, I had tested the internet speed on http://broadbandspeedtest.starhub.com/ and attached the screen shot of the results of tests.
As you can see in the test result, upload speed and download speed is too slow to even show any values.
It's unfortunate that the 1633 hotline could only help me check that I have a stable Internet connection but not check my speed.
As 1633 hotline service crew suggested I am attaching three different Speed Test result using StarHub Speed Test Service and I hope to hear back from you with effective solutions. I already have tried restart my wifi modem but still too slow.

196 Messages

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194 Points

5 m ago

@user_b24048 What internet router are you using?

Carla_P

Moderator

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5.8K Messages

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3.5K Points

5 m ago

Hi @user_b24048, I'm sorry to hear that you're having an issue with your internet connection. Please help us perform some basic troubleshooting steps below to resolve or get to the bottom of your broadband issue. Reboot all your equipment in the following sequence:

 

1. Turn OFF the power of the PC/Laptop, followed by the router and finally the Optical Network Terminal.

2. Ensure all your cables are correctly connected and secured.

  • Fibre patch cord (yellow cable connecting Termination Point and Optical Network Terminal)
  • LAN cable (cable connecting Optical Network Terminal to PC/Laptop/router)

3. Wait for 1 minute. Turn ON the Optical Network Terminal power and ensure that the LED lights are green and steady. Then turn ON the router and wait for the LED lights to be stable. Last but not least, turn ON your PC/Laptop and connect to the WiFi network.

2 Messages

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2 Points

@Carla_P 

I already fully did it but it didn’t work.

Please settle down the internet speed

Carla_P

Moderator

 • 

5.8K Messages

 • 

3.5K Points

In this case, please send a message to our Customer Support via Facebook Messenger by clicking the link below as this requires further technical assistance. Once again, apologies for the inconvenience. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
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