Terminating Broadband Contract for Misleading Deal
I was re-considering my Starhub broadband because of slow speeds. However, I was sold a 2-year Broadband contract because i would get a new Nokia Beacon router - which I was told was better than my existing router. I signed up for better speeds. But since the last 4 or 5 days of usage of Nokia Beacon router, there's very poor signal strngth in the rooms. And with multiple people using the internet, it slows down even more. I would not have renewed with Starhub if this was case. I would like to cancel my subscription for being sold a contract after being assured of better speeds and severely lacking on this one premise.
The solution from Starhub is get another Nokia router. Though it's stated on the Nokia box that it covers 1500 sq. ft. - my house is much smaller than that. When i asked technician who came to verify, i am told it's for an open area of 1500 sq.ft. Who lives in these houses with no walls? Why is Starhub selling Nokia Beacon to their customers as a solution? And then forcing them to buy more routers.
Why is it not stated up front that this is how it'll work with Starhub, you need two routers for basic service. And you'll have to pay for 1 more. Those are the terms of Starhub 2-year contract.
I would like to terminate this contract because of poor service and not taking full accountability for partners it chose to work with.