S

1 Message

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1 Point

Thu, Nov 19, 2020 5:48 AM

Terminate Starhub Service Contract

I would like to cancel my Starhub Service Contract with immediate effect.  Broadband, Starhub Cable TV and landline.

Carla_P

Moderator

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5.5K Messages

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3.2K Points

1 y ago

Hi @SharanKaur, we're sorry to hear about your termination query. To terminate your broadband and TV service, please visit any of the 4 StarHub Main Shops (Plaza Singapura, Jurong Point, Nex, and Tampines) and return the following equipment:

 

  • ONT/VeONT
  • Fibre Power adapter for ONT/VeONT
  • Network LAN cable/3 meters
  • Fiber patch cord/3 meters
  • Cable/Fibre TV Set-Top Box
  • Power Code/Adapter for Set-Top Box
  • Remote Control

Please note that there is a Fibre Service Disconnection Fee of $32.10 (wGST). Do note that you'll incur an early termination charge if you're still under contract. Meanwhile, for Digital Voice, you may send your termination request to my colleagues via Facebook by clicking the link below to assist you on the termination. 

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