U

1 Message

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1 Point

Thu, Jun 24, 2021 11:04 AM

Terminate StarHub Fibre broadband

Hi,
I am moving out of SG and hence would like to terminate StarHub Fibre broadband on 30 Jun 2021.
FYI, my contract already ended.

Can I directly bring the following to the main Starhub shop (Nex) on 30 June 2021 ?
1. Fibre cable,

2. ONT

3. LAN cable

4. WiFi router

5. power supply

Thanks

Carla_P

Moderator

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5.8K Messages

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3.5K Points

5 m ago

Hi @user_e2b631, we're sorry to hear about your decision to terminate your service with us. Yes, you may go to our NEX branch to terminate your broadband service. Please bring all the equipment listed below:


- Optical Network Terminal
- Fibre Patch Cord
- UTP Cable
- Power Adaptor

 

You don't have to return the WiFi router as it is yours already. Moreover, the service will be terminated accordingly once the equipment has been returned. Do note that a disconnection fee of $32.10 applies. Thank you. 

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