pandaxfly's profile

Trusted Commentator

 • 

7 Messages

Fri, Jul 21, 2017 10:00 PM

Terminate Broadband Service after Contract Expire

Hi, 

 

I want to terminate my Broadband service after the contract ends. 

 

How to terminate the contract? Is there a way to do it from online? 

 

Thanks 

Yuehao

Official Solution

eric3743

Grand Guru

 • 

4.4K Messages

4 y ago

This depend on which broadband service are you on contract, as you did not indicated.

 

For Cable broadband and if there is no device to return.

You can contact HOTline 1633 CS to terminate, as this is with immediate effect.

Alternately you can write to forum staff to assist you on this matter, refer to last para.

 

For Fibre broadband, as you have to return the ONT to certain Starhub shops to terminate.

Location: Plaza Singapura level 1 only/Tampines Mall/Nex.

 

Should you required further assistance, do write to forum staff.

Do PM (private message) forum staff to look into your case on this matter.

On top right next to your name click on the Icon and select the Message icon.

As in email format, select >> Compose New Message

In the *Send to; forum staff >>  Amy_Law, Jolene_L     [Note: Do input exactly or copy & paste.]

Please submit and provide with the following information;

Registered subscriber Name, NRIC/FIN number, contact, email.

 

How to send a PM (Private Message) on StarHub Community?

 

 

 

i am not starhub staff &or related to.

(edited)

Josephine C

Genius

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861 Messages

4 y ago

Hi pandaxfly, can you share with me on the reason for termination? Smiley Sad Rest assured that we are here to assist our customers who are facing with service related issues. Please send me a private massage with your StarHub Account number, NRIC/FIN, contact number and email address so that I can get in touch and assist you further. Thank you.- Josephine

pandaxfly

Trusted Commentator

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7 Messages

4 y ago

Thank you Smiley Happy

Esteemed Commentator

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5 Messages

3 y ago

Hi,

 

Ive been on hold on the 1633 hotline for the past 37 minutes but since I’ve to return to life, I’ve decided to drop a note here instead.

 

My dual broadband contract has ended and I’d like to switch to the 1gb plan instead. But not sure if the “customer care consultants are still busy” isue is going to become the bane of my existence if I continued to remain with Starhub.

 

Either way, I’d like to terminate the dual broadband plan.

 

Please contact me at 98449931 if necessary so that I can get this done.

New Commentator

 • 

1 Message

3 y ago

I am having the exact same issue. Can someone from StarHub please contact me?

New Commentator

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1 Message

3 y ago

Hi I like to terminate my dual broadband. It has no contract. What do I generally need to return? I cannot get through the hotline. Please pm me. 

Priya_R

Alumni (Retired)

 • 

1.3K Messages

3 y ago

Hi Host

 

Can you provide me with your full name, NRIC, contact number and email address via Private Message and we'll keep in touch?

Priya_R

Alumni (Retired)

 • 

1.3K Messages

3 y ago

Hi canoebuilder001

 

Let me assist you with this. Can you provide me with your full name, NRIC, contact number and email address via Private Message and we'll keep in touch?

StarHub

Customer Service

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397 Messages

2 y ago

Hi jeryune,
Thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to http://m.me/starhub (https://twitter.com/StarHubCaresfollow noopener noreferrer">http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!
Rio

Esteemed Commentator

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5 Messages

2 y ago

Hi,

I would like to terminate my no contract broadband


@Priya_R wrote:

Hi canoebuilder001

 

Let me assist you with this. Can you provide me with your full name, NRIC, contact number and email address via Private Message and we'll keep in touch?


 

3 Messages

 • 

3 Points

1 y ago

i would like to terminate my no contract fiber broadband 

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @junheng995, we're sorry to hear about your decision to discontinue your service. To terminate your broadband service, please visit any of our StarHub main outlets located at Plaza Singapura, NEX, Jurong Point and Tampines Mall and bring all the equipment listed below:


- 1 x Optical Network Terminal
- 1 x Fibre Patch Cord
- 1 x UTP Cable
- 1 x Power Adaptor

 

The service will be terminated accordingly once the equipment has been returned. Please note that a disconnection fee of $32.10 applies.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

3 Messages

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3 Points

Must the subscriber to be there or can other people come to terminate on the behalf 

Carla_P

Moderator

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5.8K Messages

 • 

3.5K Points

Yes, a third party may terminate your service on your behalf. Please refer here to find the required documents for a third party transaction. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

1 Message

 • 

1 Point

5 m ago

I would like to terminate my fibre star hub home broadband connection, the contract expired already. What is the procedure. Please advise me

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Hi @user_c6f7ed. it saddens us to hear about your decision to terminate your service with us. To do so, please visit any of our StarHub main outlets located at Plaza Singapura, NEX, Jurong Point and Tampines Mall and bring all the equipment listed below:


- 1 x Optical Network Terminal
- 1 x Fibre Patch Cord
- 1 x UTP Cable
- 1 x Power Adaptor

 

The service will be terminated accordingly once the equipment has been returned. Please note that a disconnection fee of $32.10 applies.

~ Carla

 

 

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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