U

1 Message

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1 Point

Tue, Oct 5, 2021 4:07 PM

StarHub Nucleus modem flashing red los

Hi, I have been experiencing downtime since yesterday. I didn’t do anything, the cables are all intact but I lost the network all of the sudden. And now the modem is flashing red “los”. I have tried restarting the modem and routers, but to no avail. Could you kindly assist to send a technician to visit my place please? I have an urgent virtual meeting tomorrow morning. Many thanks! 

Carla_P

Moderator

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5.8K Messages

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3.5K Points

2 m ago

Hi @user_a9658c, we're genuinely sorry for the inconvenience this has caused. Is the issue still occuring? If yes, please contact our Customer Support via Facebook Messenger by clicking the link below as this will require further technical asssistance. Thanks!

3 Messages

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3 Points

1 m ago

My nucleus modem suddenly flash red light LOS signal. No internet since an hour ago

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